Troubleshooting when phone cleanser not called

craig.formanek

Updated August 28, 2019 18:30

Problem

Phone cleanser is not being called.

Solution

1. Determine whether the Phone Cleanser is configured in the physical configuration of the tenant:

GET {{service_uri}}/tenants/{{tenant}}/

Note: this step could be done only by ROLE_TENANT_ADMIN users. Please, contact Support if you do not have necessary rights.

Look for the block:

{
 "cleanseFunction": "PhoneCleanser1",
 "type": "com.reltio.plugin.cleanse.service.PhoneCleanser",
 "module": "reltio.modules/cleanse/custom-cleanse-functions-0.0.6.jar"
 }

The cleanseFunction could be PhoneCleanser1 (the old cleanser) or PhoneCleanserFn (the new implementation)

2. Verify the phone cleansing configuration in L3 of the tenant:

GET {{api_uri}}/{{tenant}}/configuration/

In the configuration search for the required address attribute cleanse configuration.

Step 3: Check the correctness of both configurations using this documentation.

References

https://docs.reltio.com/datacleansenew/cleanselibphonenew.html

https://docs.reltio.com/datacleansenew/cleansebpnew.html

Troubleshooting when phone cleanser not called

Problem

Solution

References

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