Phone cleanser is not being called.
1. Determine whether the Phone Cleanser is configured in the physical configuration of the tenant:
Note: this step could be done only by ROLE_TENANT_ADMIN users. Please, contact Support if you do not have necessary rights.
Look for the block:
The cleanseFunction could be PhoneCleanser1 (the old cleanser) or PhoneCleanserFn (the new implementation)
2. Verify the phone cleansing configuration in L3 of the tenant:
In the configuration search for the required address attribute cleanse configuration.
Step 3: Check the correctness of both configurations using this documentation.