SSO: External IdP Error: null while logging into the tenant

artem.kovalevsky

Updated September 04, 2019 18:30

Problem

A Reltio-defined procedure was used to set up SAML SSO: https://docs.reltio.com/security/ssocustconfig.html

But it is still not working while logging into the tenant and the user is getting the error "External IdP Error:null".

Solution

1. Check the configuration.xml file which was used for SSO configuration.

At the first line it says:

<EntityDescriptor xmlns="urn:oasis:names:tc:SAML:2.0:metadata" ID="..." entityID="https://gpl.tst...." validUntil="2018-10-23T19:01:42.120+00:00">

2. Make sure that ValidUntil does not have a past date.
If it has a past date, then ask the IDP provider to share a new metadata file with a future date or an unlimited expiration date.

Reference

https://docs.reltio.com/security/ssocustconfig.html

SSO: External IdP Error: null while logging into the tenant

Problem

Solution

Reference

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