Updated 1:10 pm PST. 2020/11/20 Performance issue with Reltio Cleanse service. Multiple environments impacted.

We experience performance issues today (November 20th, Friday)  across multiple environments starting at 10:15 AM PST. 


Our internal monitoring and alerting systems have caught this, the root cause of the issue is a performance issue with our Cleanse Service. We are working actively to restore the performance of the Cleanse Service.


We will be updating this alert until full resolution. 


We regret the inconvenience. Thank you for your patience. 


UPDATE: 1:10 PM: 

Cleanse service performance was restored starting from 12:36 pm. According to our monitoring system, the performance got restored back to normal in all environments. Our team continues working on the Root Cause Analysis as well as mid and long-term preventive measures. 

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