Alert Message
[Resolved]: 8:43 am ET
The issue is resolved and the services are back to Normal.
We regret the inconvenience. Thank you for your patience.
Outage
Login failure in the Dev and Test tenants UI.
Users are experiencing the below error while trying to log in to Dev and Test Tenants.
Impact
Reltio UI login.
Reltio team has started the investigation and working on resolving the issue at the earliest.
We will be updating this alert until complete resolution.
We regret the inconvenience. Thank you for your patience.
RCA
Incident Summary
|
Environment / Tenant |
Dev and test (US) |
|
Summary of Incident |
Users were experiencing the “Reltio Services are currently unavailable” error while trying to log in to Dev and Test Tenants. |
|
Impact of Incident |
All Customers using Dev and test (US) |
Timeline
|
When Was Reltio Notified |
07/14/2021 - 8:26 am ET |
|
Reltio Support Ticket # |
NA |
|
Severity Reported |
NA |
|
Service Restored (if outage) |
07/14/2021 - 8:43 am ET |
|
When Was Issue Resolved |
07/14/2021 - 8:43 am ET |
Root Cause
The cause of the outage was out of memory.
Resolution
Restarting the cluster resolved the issue.
Preventive Action
We will be adding more resources, over-provisioning, reorg indexes, etc to avoid the issue in the future
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