Reltio API call and User Interface impacted with 'Reltio Services are currently unavailable' error

Incident Summary

Environment / Tenant environment

Summary of Incident

Users are experiencing the “Reltio Services are currently unavailable” error while trying to log in to Tenants.

Impact of Incident

Select tenants using GCP environment -

Incident Reported

Nov 16, 2021 1:10 EST 

Service Resolution

Nov 16, 2021 1:35 EST 



Status update: 1:48 EST

We apologize for the inconvenience. Our teams are working on investigating the cause of the issue and working on the next steps. It has been observed that our alerts have normalized reporting the tenants are back up and functional at 1:35 EST


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