Reltio Technical Support - Severity instead of Priority
- What: Reltio Technical Support Portal submission form update to introduce Severity and remove Priority
- When: Monday, January 31, 2022 @ 10 pm EDT
- Where: Reltio Support Portal and SLA and Support Policy ( www.reltio.com/sla-and-support-policy/ )
- Why:
- SaaS Industry Standard - Severity
- Defines Impact to Reltio Platform Experience vs. Priority of issue
* All Submissions will default to Severity 3
* Tenant Id and Tenant Access will be required for all submissions
* Technical Support drives Business Impact clarity
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