Reltio Update: Change from Priority to Severity

Reltio Technical Support - Severity instead of Priority


  • What: Reltio Technical Support Portal submission form update to introduce Severity and remove Priority
  • When: Monday, January 31, 2022 @ 10 pm EDT
  • Where: Reltio Support Portal and SLA and Support Policy ( )
  • Why: 
    • SaaS Industry Standard - Severity
    • Defines Impact to Reltio Platform Experience vs. Priority of issue 

* All Submissions will default to Severity 3

* Tenant Id and Tenant Access will be required for all submissions

* Technical Support drives Business Impact clarity





Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.