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• Azure AD with Reltio

  Question  Is it possible to configure Azure AD with Reltio and manage the permissions?   Answer I...

• Email limit in RIH

  Problem  The RIH recipe failed with the below error while sending an email via workato.  You have...

• Read-only access to usage reporting

  Question  What permissions or roles provide read-only access to the Usage Reporting application? ...

• Recipe check queue in every 5 min.

  Question  What is the reason for the RIH recipe to check the queue for messages every five minute...

• SQL query execution is not happening in RIH.

  Issue :  The customer will be able to execute the SQL query in the database as well as in SQL dev...

• S3 access error for data load

  Problem Users get an error : Failed to read file with name S3://..<path>.. from bucket <S3 bucken...

• Data Load Flow Diagram.

  Reltio Data load flow diagram 

• Authoring feature not working in UI

  Issue  The authoring feature in the user interface has been enabled for a specific role to restri...

• SSO and MFA Security

  Question    Is Multi-Factor Authentication (MFA) sufficient for security, or is the implementatio...

• Filtering Hyphen and Backslash in RIH recipe

  Question  How to filter special characters in content without removing the hyphen (-) and backsla...

• Relation Attributes Removed.

  Problem  The relation attributes are removed when deleting the relation crosswalk delete date.   ...

• Users permission change

  Question  Does Reltio change the users' permissions?   Answer Reltio will not be able to make any...

• Copy RIH recipe

  Question How to copy the RIH recipe from one environment to another environment ?   Answer  In th...

• Merge records details based on a match rule.

  Question  What are the options to get the merge records details based on a particular match rules...

• How to find users along with groups and roles

  Question For permission related issues we are required to check the user roles and groups. This ...

• Tenant not accessible.

  Problem The newly created user is not able to access the tenant. When the user accesses the tenan...

• Best practice for RIH data load recipe design.

  We have observed instances of slow performance during the RIH data load recipes, which can be att...

• Tenant user permissions

  Question :  Who can manage the Reltio tenant's user permission ?   Answer :    Reltio MDM and RDM...

• API Token and Tenant IP Whitelist restrictions

  Question: How IP Whitelist restrictions are applied to API on a tenant. Since I can get a token b...

• Best Practices for Loading Data into Reltio

  Question Are there any Best Practices for Loading Data into Reltio? Answer Option A Building Reli...

• Why does the SSO flag remain as N when I have set up SSO?

  Question Why does the SSO flag remain as N when I have set up SSO? We did find out why the user's...

• [VIDEO] How to solve an Azure Active Directory SSO Configuration issue with RelayState URL?

  Question How to solve an Azure Active Directory SSO Configuration issue with RelayState URL? To e...

• What are the Different DataLoad API currently available in Reltio?

  Question How to Load Data in Reltio Using API calls? What are the Different Dataload API currentl...

• How to investigate Data Loader "Failed to parse content as JSON" error?

  Problem We have done an ingestion or data load using the data loader. We are facing an issue: "Fa...

• How to create a new user in reltio?

    Question:  How to create a new user in Reltio? Solution: Note: This self-service activity can b...

• Does Reltio support other data sources, like Internal Data Sources?

  Question Does Reltio support other data sources, like Internal Data Sources? Answer Yes, Reltio s...

• Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?

  Question Does the Salesforce Data filtering support an and/or functionality and can we use more t...

• Partial verification for address.

  Question  Is it feasible to conduct a partial verification of the address using the country and z...

• Address are not cleansing.

  Issue :-  The addresses are not cleansing and no verification status is available in the entities...

• 'PO Box' in address line not converted to upper case, although "OutputCasing": "Upper" is set.

  Problem "OutputCasing": "Upper" was set for our Address cleanser, but we still see some Addresses...

• How do I set up Loqate address cleansing for additional countries?

  Question I want to set up Loqate to cleanse addresses outside of the default country setting. How...

• How to recleanse data for a tenant?

  Question How do I re-cleanse address data for a tenant when that seems necessary? Answer Points t...

• How to configure Address Cleanser Verification Status (AVC) and how does that configuration function?

  Problem How Location address cleanse AVC codes works and how to configure depending on the requir...

• DLQ access

  Question  How to access DLQ messages ?   Answer In instances where an event cannot be successfull...

• Change Data Type

  Question How to change the Attribute Data Type ?    Answer It is not possible to modify the attri...

• Access to Reltio Ideas Portal.

  Question  How to get access to Reltio Ideas portal ?   Answer Customers are encouraged to activel...

• Queue configuration failed in RIH

  Problem When configuring the queue in RIH getting error: Connection failed - 400 Bad Request   Ca...

• Conditions for ROCS Utility

  The utilities are made available to users at no cost, which means that there are no fees associat...

• Store JSON body

  Question  When utilizing the Reltio platform, a common question that arises is whether the JSON b...

• ETA of tasks

  Question  How to find the estimated time arrival (ETA) of tasks ?   Answer  Estimating the estima...

• Changes to matchFieldURIs on the L3 need data to be reloaded on the Tenant to update the existing data.

  Question How can I update entities where I have made changes in the matchFieldURIs definition o...

• How to remove the crosswalks delete date ?

  Question A Crosswalk is end-dated, and there is a need to remove the crosswalk's delete dateIs th...

• How do I update multiple entity attributes at once (cumulative update)?

  Question How can I perform cumulative entity updates via API? Answer In the Entities API there is...

• How can I find out the history of a specific task in a tenant?

  Question The customer wants to know when a particular task was executed. His question is on how h...

• How do I Stop Export Task/s?

  Question How do I stop an export task?  "id": "1d61e92f-264a-4002-8259-b98a1a294597","groupId": "...

• How to check if the Relation is end dated even when one of the contributed source is active?

    Problem The customer has reported that the relation is end dated even when one of the contribut...

• What are the different statuses of a Reltio task?

  Question What are the different statuses of a Reltio task? Answer The following are the various s...

• Does Reltio support exporting startObject and endObject in CSV format in case of Relation Export?

  Problem Applied the select filter such that only startObject and endObject gets exported in CSV f...

• How can I aggregate the output into a single file In Spark-based export (v2)?

  Question How to minimize the files created by Spark export v2, to make it easier to work with or ...

• How to find the export version in Reltio

  Question How to find the export version in Reltio? Answer Use the below API to get the export ver...

• Determine winner entity

  Question  What decides the winning entity?   Answer During the process of merging two entities, i...

• How can we configure multiple match rules in the already existing proximity match entity?

  Question How can we configure multiple match rules in the already existing proximity match Entit...

• Will the entities retain the same Entity ID/Reltio ID after an Unmerge?

  Question Will the entities, which were merged automatically/manually, retain the same entity ID a...

• Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?

  Question We found that the cleanser inside of the Match rule doesn't cleanse some characters, alt...

• [Video] How can a platform reset Not-a-Match and Manual-Match Flags

  Question Is there a way to automatically remove Not-a-Match or Manual-Match Flags when one of the...

• Potential Matches Reindex Task

  Problem How to resolve inconsistencies in potential matches counter?  Solution As an initial step...

• Best practices after changing match rules?

  Question What are the Best practices after changing match rules? Answer Match rules play an impor...

• What is proximity fuzzy matching and how can I enable it? 

  Answer When the geographical location of two entities is within a certain distance (in miles), th...

• Survivorship rule filter 'in'

  Question  How do we define the 'in' survivorship rule filtering ?   Answer The 'in' survivorship ...

• Increase entity search limit

  Question When utilizing the API to search for entities with filters, a limit of 200 records is re...

• Why do I see both OV and non-OV values in the search result?

  Questions When a user performs search, he gets the entities that match the search criteria for va...

• Increase more than 200 OVs

  Question  What strategies can we implement to increase the number of OVs by more than 200?   Answ...

• Default Crosswalk Change.

  Question How to change the default crosswalk : Reltio from a tenant ?   Answer Relito can only ch...

• How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?

  Question How to enable relationships/profile/graph/potential matches/interactions/sources/activit...

• [VIDEO] Reltio Dashboard Configuration

  Question Can you share an overview about dashboard configuration?   Answer We will describe Relti...

• How can I add new dashboard charts to Reltio UI Dashboard Screen?

  Question How can I add new dashboard charts to Reltio UI Dashboard Screen? Answer Customers can c...

• Support tickets are being closed automatically/ end users are unable to create Support tickets.

  Query: Zendesk Tickets created by the customers are getting closed automatically, with the below ...

• How do I get access to Reltio Learn?

  Question:How can I access Reltio Learn?    Answer: To get started, you need to create your accoun...

• Event API Enhancement for Data Change Requests (DCRs) Object Filter

  Overview:  Customer encountered while using the new feature released in the System Administration...

• Event API Enhancement for Data Change Requests (DCRs)

  Overview:  Customer encountered while using the new feature released in the System Administration...

• Workflow- Task assignment to system users

  Supporting workflow task assignment to system users post-migrationof service accounts to client c...

• Managing RDM Roles and Permissions

  RDM (Reference Data Management) roles are essential for defining and managing access permissions ...

• How to log in to Reltio Support Portal if you get "Access is denied" error

  Question: Sometimes when end users log in to Reltio Support Portal they get an error "Access is d...

• How do I create/edit a user role to view only data from a particular country?

  Question How do I create a user that has access to only view data from a particular country in th...

• S3 VPC Endpoint

  Question  Does Reltio utilize an S3 VPC endpoint?   Answer Reltio utilizes S3 Gateway endpoints f...

• Tenant Cleanup process.

  Question  What is the process of tenant cleanup ?   Answer The tenant cleanup is a self-service t...

• Reltio Platform Status Page

  About Reltio Platform Status Page Overview Opening View on the Status Page How do I understand ...

• Backlog not getting cleared from GBQ.

  Problem The GBQ is not getting cleared on time and it will create a backlog based on events happe...

• Reltio and GBQ record counts are different after tenant data clone.

  Issue :  Reltio and GBQ record counts show different or not matching after a tenant data clone/re...

• What Roles can be assigned to users for accessing a DT Tenant?

    Question What are the roles that can be assigned to a Data tenant for the end-users?   Answer T...

• Can we disable the Streaming while Loading the Data Using Dataloader? And how do we enable it back after data loading?

  Question Can we disable the Streaming while Loading the Data Using Console Dataloader? And how do...

• Clone Activity.

  Question  How does Reltio execute the clone activity?   Answer    The clone activity refers to th...

• What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?

  Question What are the pre-requisites for a tenant backup? What is an estimated time of completion...

• During Clone Process can we clone only Data and Not Configuration?

  Question During Clone Process can we clone only Data and Not Configuration? Answer Yes, during th...

• Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?

  Question Is it possible to clone or copy a Production tenant with data greater than 200K records ...

• How to check Elastic Search Consistency check?

  Question How to check Elastic search Cassandra consistency check Usage This task compares entitie...

• Increase the object size in tenant

  Question  How to increase the object size in a tenant ?   Answer   The size of each tenant object...

• Google function for LCA.

  Question  Does Google function Support for LCA ?   Answer The Google function will support LCA. S...

• Determining whether LCA is using valid credentials in settings.xml

  Problem To create a Life Cycle Actions (LCA) handler, dependencies are added in pom.xml so as to ...

• May 19th, 2023 Certificate Update

  Attention Reltio Customers, If your team has hard-coded our certificates, please see the below an...

• Single Sign-On Support for Reltio Support Portal

  What: Single Sign-On Support for Reltio Support Portal When: Wednesday, November 9, 2022, as par...

• Notification: Adding DATA and WRITE access to request form

    What: Reltio Technical Support is adding 2 fields to ensure proper tenant access is identified ...

• Reltio Technical Operations Team will be performing disruption-free maintenance of the data storage subsystem

    What: Reltio Technical Operations Team will be performing disruption-free maintenance of the da...

• Reltio Update: Change from Priority to Severity

  Reltio Technical Support - Severity instead of Priority   What: Reltio Technical Support Portal ...