Question
How can I determine why an entity is not automatically unmerging?
Answer
- Use the _verifyUnmerge API to check if the unmerged scenario is valid. This API provides detailed responses on whether or not the entities should be unmerged. If an active automatic merge rule participates in merging the entities, they will remain merged.
- Ensure the underlying profiles do not satisfy automatic match rules. If the merged records satisfy at least one of the automatic match rules, they will remain consolidated.
- Review the configuration settings, particularly the retainManualMerges parameter. If this is set to true, manually merged entities will not be automatically unmerged.
- Check if any ReltioCleanser restrictions are preventing the unmerge. If a crosswalk is excluded due to ReltioCleanser, it may prevent the unmerge.
- If a manual merge is found in the merge history, the configuration might restrict automatic unmerge.
- Check if the entity has been "merge-on-the-fly by using the following API.
POST https://<environment>.reltio.com/reltio/api/<tenantId>/entities/<entity>/_crosswalkTree
Comments
How to check this: "Check if any ReltioCleanser restrictions are preventing the unmerge. If a crosswalk is excluded due to ReltioCleanser, it may prevent the unmerge."
Because of this our unmerge is not working
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