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Reltio Technical Support Knowledge Base Articles
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Question Is it feasible to conduct a partial verification of the address using the country and z...
Problem"OutputCasing": "Upper" was set for our Address cleanser, but we still see some Addresses ...
Question I want to set up Loqate to cleanse addresses outside of the default country setting. How...
Related Documentation:Our Doc Links can change over time, so please search for the Documentation ...
Problem How Location address cleanse AVC codes works and how to configure depending on the requir...
Question Is it possible to configure Azure AD with Reltio and manage the permissions? Answer I...
Problem The RIH recipe failed with the below error while sending an email via workato. You have...
Question What permissions or roles provide read-only access to the Usage Reporting application? ...
Question What is the reason for the RIH recipe to check the queue for messages every five minute...
Issue : The customer will be able to execute the SQL query in the database as well as in SQL dev...
Problem Users get an error : Failed to read file with name S3://..<path>.. from bucket <S3 bucken...
Reltio Data load flow diagram
Issue The authoring feature in the user interface has been enabled for a specific role to restri...
Question How to filter special characters in content without removing the hyphen (-) and backslas...
Problem The relation attributes are removed when deleting the relation crosswalk delete date. ...
Question Does Reltio change the users' permissions? Answer Reltio will not be able to make any...
Question How to copy the RIH recipe from one environment to another environment ? Answer In th...
Question What are the options to get the merge records details based on a particular match rules...
Question For permission related issues we are required to check the user roles and groups. This ...
Problem The newly created user is not able to access the tenant. When the user accesses the tenan...
We have observed instances of slow performance during the RIH data load recipes, which can be att...
Question : Who can manage the Reltio tenant's user permission ? Answer : Reltio MDM and RDM...
Question: How are IP whitelist restrictions enforced on a tenant's APIs? I’m still able to obta...
This information is intended for users in the Reltio Snowflake Connector Early Access (EA) prog...
QuestionAre there any Best Practices for Loading Data into Reltio?AnswerOption ABuilding Reliable...
Question How to solve an Azure Active Directory SSO Configuration issue with RelayState URL? To e...
ProblemWe have done an ingestion or data load using the data loader. We are facing an issue: "Fai...
Question: How to create a new user in Reltio? Solution: Note: This self-service activity can b...
Question Does Reltio support other data sources, like Internal Data Sources? Answer Yes, Reltio s...
Question Does the Salesforce Data filtering support an and/or functionality and can we use more t...
Question:We loaded data and the upload body consisted of a mix of different entity and relation t...
Question How to access DLQ messages ? Answer In instances where an event cannot be successfull...
Question How to change the Attribute Data Type ? Answer It is not possible to modify the attri...
Problem When configuring the queue in RIH getting error: Connection failed - 400 Bad Request Ca...
The utilities are made available to users at no cost, which means that there are no fees associat...
Question When utilizing the Reltio platform, a common question that arises is whether the JSON b...
Question How to find the estimated time arrival (ETA) of tasks ? Answer Estimating the estima...
Question A Crosswalk is end-dated, and there is a need to remove the crosswalk's delete dateIs th...
QuestionHow can I perform cumulative entity updates via API?AnswerIn the Entities API there is an...
Question The customer wants to know when a particular task was executed. His question is on how h...
QuestionHow to handle requests to enable more crosswalks per entity?The customer was unable to me...
QuestionWhat are the different statuses of a Reltio task?AnswerThe following are the various stat...
Question What decides the winning entity? Answer During the process of merging two entities, i...
Question How can we configure multiple match rules in the already existing proximity match Entit...
Question Will the entities, which were merged automatically/manually, retain the same entity ID a...
QuestionWe found that the cleanser inside of the Match rule doesn't cleanse some characters, alth...
Question Is there a way to automatically remove Not-a-Match or Manual-Match Flags when one of the...
AnswerWhen the geographical location of two entities is within a certain distance (in miles), tho...
Question How do we define the 'in' survivorship rule filtering ? Answer The 'in' survivorship ...
Question What strategies can we implement to increase the number of OVs by more than 200? Answ...
Question How to change the default crosswalk : Reltio from a tenant ? Answer Relito can only ch...
Question How to enable relationships/profile/graph/potential matches/interactions/sources/activit...
Query: Zendesk Tickets created by the customers are getting closed automatically, with the below ...
Question:How can I access Reltio Learn? Answer: To get started, you need to create your accoun...
Question : How to view only the Lookups values in the Inbox DCR? Answer : Currently, it is not ...
Overview: Customer encountered while using the new feature released in the System Administration...
Overview: Customer encountered while using the new feature released in the System Administration ...
QuestionThe "workflow" in the user interface is visible but the "Team" and "ALL" tabs cannot be a...
Sample Issue:RDM values that are already mapped also exist in the unmapped section as below: Solu...
RDM (Reference Data Management) roles are essential for defining and managing access permissions ...
Question What is the process of tenant cleanup ? Answer The tenant cleanup is a self-service t...
Issue : Reltio and GBQ record counts show different or not matching after a tenant data clone/ref...
Question How does Reltio execute the clone activity? Answer The clone activity refers to th...
Question What are the pre-requisites for a tenant backup? What is an estimated time of completion...
Question During Clone Process can we clone only Data and Not Configuration? Answer Yes, during th...
Question Is it possible to clone or copy a Production tenant with data greater than 200K records ...
QuestionHow to check Elastic search Cassandra consistency checkUsageThis task compares entities b...
ProblemWhen developing a custom Life Cycle Action (LCA) handler, the handler may fail to access n...