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Reltio Technical Support Knowledge Base Articles

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Promoted articles

  • Partial verification for address.

    Question  Is it feasible to conduct a partial verification of the address using the country and z...

  • 'PO Box' in address line not converted to upper case, although "OutputCasing": "Upper" is set.

    Problem"OutputCasing": "Upper" was set for our Address cleanser, but we still see some Addresses ...

  • How do I set up Loqate address cleansing for additional countries?

    Question I want to set up Loqate to cleanse addresses outside of the default country setting. How...

  • How to recleanse data for a tenant?

    Related Documentation:Our Doc Links can change over time, so please search for the Documentation ...

  • How to configure Address Cleanser Verification Status (AVC) and how does that configuration function?

    Problem How Location address cleanse AVC codes works and how to configure depending on the requir...

  • Azure AD with Reltio

    Question  Is it possible to configure Azure AD with Reltio and manage the permissions?   Answer I...

  • Email limit in RIH

    Problem  The RIH recipe failed with the below error while sending an email via workato.  You have...

  • Read-only access to usage reporting

    Question  What permissions or roles provide read-only access to the Usage Reporting application? ...

  • Recipe check queue in every 5 min.

    Question  What is the reason for the RIH recipe to check the queue for messages every five minute...

  • SQL query execution is not happening in RIH.

    Issue :  The customer will be able to execute the SQL query in the database as well as in SQL dev...

  • S3 access error for data load

    Problem Users get an error : Failed to read file with name S3://..<path>.. from bucket <S3 bucken...

  • Data Load Flow Diagram.

    Reltio Data load flow diagram 

  • Authoring feature not working in UI

    Issue  The authoring feature in the user interface has been enabled for a specific role to restri...

  • Filtering Hyphen and Backslash in RIH recipe

    Question How to filter special characters in content without removing the hyphen (-) and backslas...

  • Relation Attributes Removed.

    Problem  The relation attributes are removed when deleting the relation crosswalk delete date.   ...

  • Users permission change

    Question  Does Reltio change the users' permissions?   Answer Reltio will not be able to make any...

  • Copy RIH recipe

    Question How to copy the RIH recipe from one environment to another environment ?   Answer  In th...

  • Merge records details based on a match rule.

    Question  What are the options to get the merge records details based on a particular match rules...

  • How to find users along with groups and roles

    Question For permission related issues we are required to check the user roles and groups. This ...

  • Tenant not accessible.

    Problem The newly created user is not able to access the tenant. When the user accesses the tenan...

  • Best practice for RIH data load recipe design.

    We have observed instances of slow performance during the RIH data load recipes, which can be att...

  • Tenant user permissions

    Question :  Who can manage the Reltio tenant's user permission ?   Answer :    Reltio MDM and RDM...

  • API Token and Tenant IP Whitelist restrictions

      Question: How are IP whitelist restrictions enforced on a tenant's APIs? I’m still able to obta...

  • Reltio Roles for Reltio Snowflake connector

      This information is intended for users in the Reltio Snowflake Connector Early Access (EA) prog...

  • Best Practices for Loading Data into Reltio

    QuestionAre there any Best Practices for Loading Data into Reltio?AnswerOption ABuilding Reliable...

  • [VIDEO] How to solve an Azure Active Directory SSO Configuration issue with RelayState URL?

    Question How to solve an Azure Active Directory SSO Configuration issue with RelayState URL? To e...

  • How to investigate Data Loader "Failed to parse content as JSON" error?

    ProblemWe have done an ingestion or data load using the data loader. We are facing an issue: "Fai...

  • How to create a new user in reltio?

      Question:  How to create a new user in Reltio? Solution: Note: This self-service activity can b...

  • Does Reltio support other data sources, like Internal Data Sources?

    Question Does Reltio support other data sources, like Internal Data Sources? Answer Yes, Reltio s...

  • Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?

    Question Does the Salesforce Data filtering support an and/or functionality and can we use more t...

  • What race conditions can lead to crosswalk duplication?

    Question:We loaded data and the upload body consisted of a mix of different entity and relation t...

  • DLQ access

    Question  How to access DLQ messages ?   Answer In instances where an event cannot be successfull...

  • Change Data Type

    Question How to change the Attribute Data Type ?    Answer It is not possible to modify the attri...

  • Queue configuration failed in RIH

    Problem When configuring the queue in RIH getting error: Connection failed - 400 Bad Request   Ca...

  • Conditions for ROCS Utility

    The utilities are made available to users at no cost, which means that there are no fees associat...

  • Store JSON body

    Question  When utilizing the Reltio platform, a common question that arises is whether the JSON b...

  • ETA of tasks

    Question  How to find the estimated time arrival (ETA) of tasks ?   Answer  Estimating the estima...

  • How to remove the crosswalks delete date ?

    Question A Crosswalk is end-dated, and there is a need to remove the crosswalk's delete dateIs th...

  • How do I update multiple entity attributes at once (cumulative update)?

    QuestionHow can I perform cumulative entity updates via API?AnswerIn the Entities API there is an...

  • How can I find out the history of a specific task in a tenant?

    Question The customer wants to know when a particular task was executed. His question is on how h...

  • How to handle requests to enable more crosswalks per entity?

    QuestionHow to handle requests to enable more crosswalks per entity?The customer was unable to me...

  • What are the different statuses of a Reltio task?

    QuestionWhat are the different statuses of a Reltio task?AnswerThe following are the various stat...

  • Determine winner entity

    Question  What decides the winning entity?   Answer During the process of merging two entities, i...

  • How can we configure multiple match rules in the already existing proximity match entity?

    Question How can we configure multiple match rules in the already existing proximity match Entit...

  • Will the entities retain the same Entity ID/Reltio ID after an Unmerge?

    Question Will the entities, which were merged automatically/manually, retain the same entity ID a...

  • Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?

    QuestionWe found that the cleanser inside of the Match rule doesn't cleanse some characters, alth...

  • [Video] How can a platform reset Not-a-Match and Manual-Match Flags

    Question Is there a way to automatically remove Not-a-Match or Manual-Match Flags when one of the...

  • What is proximity fuzzy matching and how can I enable it?

    AnswerWhen the geographical location of two entities is within a certain distance (in miles), tho...

  • Survivorship rule filter 'in'

    Question  How do we define the 'in' survivorship rule filtering ?   Answer The 'in' survivorship ...

  • Increase more than 200 OVs

    Question  What strategies can we implement to increase the number of OVs by more than 200?   Answ...

  • Default Crosswalk Change.

    Question How to change the default crosswalk : Reltio from a tenant ?   Answer Relito can only ch...

  • How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?

    Question How to enable relationships/profile/graph/potential matches/interactions/sources/activit...

  • Support tickets are being closed automatically/ end users are unable to create Support tickets.

    Query: Zendesk Tickets created by the customers are getting closed automatically, with the below ...

  • How do I get access to Reltio Learn?

    Question:How can I access Reltio Learn?    Answer: To get started, you need to create your accoun...

  • How to view Lookups values in Inbox DCR

    Question : How to view only the Lookups values in the Inbox DCR? Answer :  Currently, it is not ...

  • Event API Enhancement for Data Change Requests (DCRs) Object Filter

    Overview:  Customer encountered while using the new feature released in the System Administration...

  • Event API Enhancement for Data Change Requests (DCRs)

    Overview: Customer encountered while using the new feature released in the System Administration ...

  • What roles are required to create/update/approve/view DCR?

    QuestionThe "workflow" in the user interface is visible but the "Team" and "ALL" tabs cannot be a...

  • Task to delete those unmapped value for which mapping exist in RDM

    Sample Issue:RDM values that are already mapped also exist in the unmapped section as below: Solu...

  • Managing RDM Roles and Permissions

    RDM (Reference Data Management) roles are essential for defining and managing access permissions ...

  • Tenant Cleanup process.

    Question  What is the process of tenant cleanup ?   Answer The tenant cleanup is a self-service t...

  • Reltio and GBQ record counts are different after tenant data clone.

    Issue : Reltio and GBQ record counts show different or not matching after a tenant data clone/ref...

  • Clone Activity.

    Question  How does Reltio execute the clone activity?   Answer    The clone activity refers to th...

  • What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?

    Question What are the pre-requisites for a tenant backup? What is an estimated time of completion...

  • During Clone Process can we clone only Data and Not Configuration?

    Question During Clone Process can we clone only Data and Not Configuration? Answer Yes, during th...

  • Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?

    Question Is it possible to clone or copy a Production tenant with data greater than 200K records ...

  • How to check Elastic Search Consistency check?

    QuestionHow to check Elastic search Cassandra consistency checkUsageThis task compares entities b...

  • Ensuring Valid Credentials for LCA Handlers

    ProblemWhen developing a custom Life Cycle Action (LCA) handler, the handler may fail to access n...

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