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Reltio Technical Support Knowledge Base Articles
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Question Does Reltio change the users' permissions? Answer Reltio will not be able to make any...
Question How to copy the RIH recipe from one environment to another environment ? Answer In th...
Question What are the options to get the merge records details based on a particular match rules...
Question For permission related issues we are required to check the user roles and groups. This ...
Problem The newly created user is not able to access the tenant. When the user accesses the tenan...
We have observed instances of slow performance during the RIH data load recipes, which can be att...
Question : Who can manage the Reltio tenant's user permission ? Answer : Reltio MDM and RDM...
Question: How IP Whitelist restrictions are applied to API on a tenant. Since I can get a token b...
Question Are there any Best Practices for Loading Data into Reltio? Answer Option A Building Reli...
Question Why does the SSO flag remain as N when I have set up SSO? We did find out why the user's...
Question How to solve an Azure Active Directory SSO Configuration issue with RelayState URL? To e...
Question How to Load Data in Reltio Using API calls? What are the Different Dataload API currentl...
Problem We have done an ingestion or data load using the data loader. We are facing an issue: "Fa...
Question: How to create a new user in Reltio? Solution: Note: This self-service activity can b...
Question Does Reltio support other data sources, like Internal Data Sources? Answer Yes, Reltio s...
Question Does the Salesforce Data filtering support an and/or functionality and can we use more t...
Issue :- The addresses are not cleansing and no verification status is available in the entities...
Problem "OutputCasing": "Upper" was set for our Address cleanser, but we still see some Addresses...
Question I want to set up Loqate to cleanse addresses outside of the default country setting. How...
Question How do I re-cleanse address data for a tenant when that seems necessary? Answer Points t...
Problem How Location address cleanse AVC codes works and how to configure depending on the requir...
Question How can I update entities where I have made changes in the matchFieldURIs definition o...
Question A Crosswalk is end-dated, and there is a need to remove the crosswalk's delete dateIs th...
Question How can I perform cumulative entity updates via API? Answer In the Entities API there is...
Question The customer wants to know when a particular task was executed. His question is on how h...
Question How do I stop an export task? "id": "1d61e92f-264a-4002-8259-b98a1a294597","groupId": "...
Problem The customer has reported that the relation is end dated even when one of the contribut...
Question What are the different statuses of a Reltio task? Answer The following are the various s...
Problem Applied the select filter such that only startObject and endObject gets exported in CSV f...
Question How to minimize the files created by Spark export v2, to make it easier to work with or ...
Question How to find the export version in Reltio? Answer Use the below API to get the export ver...
Question How can we configure multiple match rules in the already existing proximity match Entit...
Question Will the entities, which were merged automatically/manually, retain the same entity ID a...
Question We found that the cleanser inside of the Match rule doesn't cleanse some characters, alt...
Question Is there a way to automatically remove Not-a-Match or Manual-Match Flags when one of the...
Problem How to resolve inconsistencies in potential matches counter? Solution As an initial step...
Question What are the Best practices after changing match rules? Answer Match rules play an impor...
Answer When the geographical location of two entities is within a certain distance (in miles), th...
Question How do we define the 'in' survivorship rule filtering ? Answer The 'in' survivorship ...
Questions When a user performs search, he gets the entities that match the search criteria for va...
Question How to change the default crosswalk : Reltio from a tenant ? Answer Relito can only ch...
Question How to enable relationships/profile/graph/potential matches/interactions/sources/activit...
Question Can you share an overview about dashboard configuration? Answer We will describe Relti...
Question How can I add new dashboard charts to Reltio UI Dashboard Screen? Answer Customers can c...
Query: Zendesk Tickets created by the customers are getting closed automatically, with the below ...
Question How can I have access to Reltio Academy? How to add additional domains? Answer Users c...
Supporting workflow task assignment to system users post-migrationof service accounts to client c...
RDM (Reference Data Management) roles are essential for defining and managing access permissions ...
Question: Sometimes when end users log in to Reltio Support Portal they get an error "Access is d...
Question How do I create a user that has access to only view data from a particular country in th...
Question What is the process of tenant cleanup ? Answer The tenant cleanup is a self-service t...
About Reltio Platform Status Page Overview Opening View on the Status Page How do I understand ...
Problem The GBQ is not getting cleared on time and it will create a backlog based on events happe...
Issue : Reltio and GBQ record counts show different or not matching after a tenant data clone/re...
Question What are the roles that can be assigned to a Data tenant for the end-users? Answer T...
Question Can we disable the Streaming while Loading the Data Using Console Dataloader? And how do...
Question How does Reltio execute the clone activity? Answer The clone activity refers to th...
Question What are the pre-requisites for a tenant backup? What is an estimated time of completion...
Question During Clone Process can we clone only Data and Not Configuration? Answer Yes, during th...
Question Is it possible to clone or copy a Production tenant with data greater than 200K records ...
Question How to check Elastic search Cassandra consistency check Usage This task compares entitie...
Problem To create a Life Cycle Actions (LCA) handler, dependencies are added in pom.xml so as to ...
Attention Reltio Customers, If your team has hard-coded our certificates, please see the below an...
What: Single Sign-On Support for Reltio Support Portal When: Wednesday, November 9, 2022, as par...
What: Reltio Technical Support is adding 2 fields to ensure proper tenant access is identified ...
What: Reltio Technical Operations Team will be performing disruption-free maintenance of the da...
Reltio Technical Support - Severity instead of Priority What: Reltio Technical Support Portal ...