DT (Data Tenant) Access

Question : 

The customer is unable to locate the Data Tenant (DT) to grant user access, similar to the procedure used for granting access to the Customer Tenant (CT). What could be the possible reason for this issue?

Answer : 

The Data Tenant (DT) is entirely managed by Reltio, ensuring that all aspects of its operation and maintenance are handled by the Reltio team. Customers gain access to the DT data strictly according to the terms of their subscription plan. It is important to note that Reltio does not have the ability to grant any additional access permissions to the DT beyond what is included in the subscription. This is in contrast to the Customer Tenant (CT), where access controls are managed by the customer. For a comprehensive understanding of how the Data Tenant Subscription Service (DTSS) operates, please refer to the official documentation titled Reltio Data Tenant Subscription Service (DTSS) at a glance, which provides detailed information and guidance on the service.