Knowledge Base
Reltio Technical Support Engineering Knowledge Base
Data Loader
Match/Merge
- How can we configure multiple match rules in the already existing proximity match entity?
- Will the entities retain the same Entity ID/Reltio ID after an Unmerge?
- Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?
- [Video] How can a platform reset Not-a-Match and Manual-Match Flags
- Potential Matches Reindex Task
- Best practices after changing match rules?
Reltio Core and API
- How to remove the crosswalks delete date ?
- How do I update multiple entity attributes at once (cumulative update)?
- How can I find out the history of a specific task in a tenant?
- How do I Stop Export Task/s?
- How to check if the Relation is end dated even when one of the contributed source is active?
- What is causing the error "AmazonDynamoDBException: One or more parameter values are not valid" during a POST /entities update
Survivorship Rules and OV Calculator
Export
- What are the different statuses of a Reltio task?
- Does Reltio support exporting startObject and endObject in CSV format in case of Relation Export?
- How can I aggregate the output into a single file In Spark-based export (v2)?
- How to find the export version in Reltio
- Why is my export failing with a "Invalid stream length, the length must be less than or equal to 100 MB in size." error in Azure?
- Why is my export "partsize" parameter being ignored?
Data Loader
- Best Practices for Loading Data into Reltio
- What are the Different DataLoad API currently available in Reltio?
- How to investigate Data Loader "Failed to parse content as JSON" error?
- Does Reltio support other data sources, like Internal Data Sources?
- What date formats does the data loader support?
- How to View the History of a Job Definition in Console Data Loader?
Search
- Why do I see both OV and non-OV values in the search result?
- Why are we finding a match for first name when I am only searching for OV value = true?
- Not populating search results on map
- Is it possible to structure a search query for multiple unique value for two different address types?
- How do I filter/search activity logs?
- How do I perform a fuzzy search via the API?
UI
- How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?
- [VIDEO] Reltio Dashboard Configuration
- How can I add new dashboard charts to Reltio UI Dashboard Screen?
- How can I defined a nested attribute as required and display a validation message if no value is applied?
- Validation Functions in UI Modeler is not Reading Special Characters
- How can we enable the export button on the New Search View?
Cleanser
- 'PO Box' in address line not converted to upper case, although "OutputCasing": "Upper" is set.
- How do I set up Loqate address cleansing for additional countries?
- How to recleanse data for a tenant?
- How to configure Address Cleanser Verification Status (AVC) and how does that configuration function?
- Why is the phone formatted number for some entities not being cleansed?
- Why is <BR> placed between addressline1 and addressline2 in delivery address?
Auth
- Why does the SSO flag remain as N when I have set up SSO?
- [VIDEO] How to solve an Azure Active Directory SSO Configuration issue with RelayState URL?
- How to create a new user in reltio?
- Can we provide authorization token request simultaneously?
- How can I refresh an Auth token?
- Why am I getting an error "Server returned HTTP response code: 401 for URL" when I try to login?
Miscellaneous
- How can I have access to Reltio Academy?
- Why is my Qubole code using a Reltio API request not producing a result?
- Why is my validation function using "contains" not finding an error with 'John test' but it does find an error with 'test'?
- How can I delete an interface using Qubole?
- While using ROCS utility to delete records for a specific source, should I run any job to recleanse Location entities after deleting a merge record?
- Can we get Entities with same URI when we clone the tenants?
Workflow and Data Change Request
- What roles are required to create/update/approve/view DCR?
- Why can I create a due date that is before the create date in the Inbox?
- How can I close a DCR after an action has been taken?
- What is the meaning of timestamp columns in workflow GBQ datasets?
- How do I remove editing permissions from a user and still allow them to approve DCRs?
- What role are required to provided a user the ability to initiate/review a data change request?
RDM
- Why is the GET API to gather unmapped values not return the full set of unmapped values?
- Why is the RDM lookup value loading slowly in the MDM tenant?
- Why do I see "tenant not found" for an RDM tenant for a specific user?
- Why is my RDM exporting failing with a RDMException?
- How canonical code can be defined and displayed in the RDM "edit canonical value" panel?
- Why is the lookup values that should be synchronized with RDM and MDM not being displayed as such?
Security
- How to log in to Reltio Support Portal if you get "Access is denied" error
- How do I create/edit a user role to view only data from a particular country?
- Is there a way to increase the expiration time on an access token?
- How to Restrict User Access to Entity types based on Custom roles ?
- How can I hide specific attributes in the Profile detail page?
Tools and Utilities
- Reltio Platform Status Page
- Does RDM DataLoader Jar allow partial update of RDM lookup Values?
- How can I create relationships in bulk?
- How to Extract Relations in Reltio in JSON format ?
- How to convert Data from CSV to JSON format which can be pushed to RDM?
- What is the difference between Consistency Check Job and Re-Indexing Job?
GBQ Access
- How can I check that whether my GBQ entity tables are synchronized with my tenant entity data in Reltio?
- How can I pin a custom GBQ project for easy access?
- How can I get access to Analytics and Reporting?
- How can I find a specific tenant datasets and views and how can I pin a project in GBQ?
- Can I enable both NON-OV for my tenant in GBQ access? How can I tell which is OV and NON-OV?
DTSS
- What Roles can be assigned to users for accessing a DT Tenant?
- How can I fix the fact that no address are appearing in the data tenant addresses that should be displayed in the potential match screen?
- How does DTSS process relationship events?
- What types of data sources are supported for data enrichment?
- How does DTSS do matching?
- How does DTSS service get invoked?
Streaming (SQS/PubSub)
- Can we disable the Streaming while Loading the Data Using Dataloader? And how do we enable it back after data loading?
- Why wasn't the merge information passed downstream to my Data Lake?
- Can SQS logs be configured to send only ov=true values
- How to filter out events for publish on SQS?
- How to Add an EntityType filter to the SQS configuration
- How to manage Reindex and Streaming of events due to Reindexing?
Connectors
- Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?
- Why is SFDC no longer synchronizing with an error message of "MUTUAL_AUTHENTICATION_FAILED:"?
- Linking an existing SFDC connector to other environment
- Snaplogic Data Load Best Practices?
RIQ
Tasks
- What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?
- During Clone Process can we clone only Data and Not Configuration?
- Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?
- How to check Elastic Search Consistency check?
- How to solve inconsistencies with Scan response