Knowledge Base
Reltio Technical Support Engineering Knowledge Base
Pipeline
OV calculation
RIH
- Email limit in RIH
- Recipe check queue in every 5 min.
- SQL query execution is not happening in RIH.
- Filtering Hyphen and Backslash in RIH recipe
- Copy RIH recipe
- Best practice for RIH data load recipe design.
Auth
- Azure AD with Reltio
- Read-only access to usage reporting
- Authoring feature not working in UI
- SSO and MFA Security
- Users permission change
- How to find users along with groups and roles
Connectors
- DataBricks
- Snowflake
- SFDC
- MuleSoft
- DnB Connector
- Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?
- Why is a Salesforce ID created if the error message reports that an event can not be created because the entity reached the 200 crosswalk size limit
- Linking an existing SFDC connector to other environment
- Snaplogic Data Load Best Practices?
Cleanser
- Partial verification for address.
- Address are not cleansing.
- 'PO Box' in address line not converted to upper case, although "OutputCasing": "Upper" is set.
- How do I set up Loqate address cleansing for additional countries?
- How to recleanse data for a tenant?
- How to configure Address Cleanser Verification Status (AVC) and how does that configuration function?
Reltio Core and API
- DLQ access
- Change Data Type
- Access to Reltio Ideas Portal.
- Queue configuration failed in RIH
- Conditions for ROCS Utility
- Store JSON body
Data Loader
Export
- What are the different statuses of a Reltio task?
- Does Reltio support exporting startObject and endObject in CSV format in case of Relation Export?
- How can I aggregate the output into a single file In Spark-based export (v2)?
- How to find the export version in Reltio
- Why am I getting OV:false attribute values in my export output when I only want OV:true?
- Why are some entities missing from the export?
Match/Merge
- Household
- Determine winner entity
- How can we configure multiple match rules in the already existing proximity match entity?
- Will the entities retain the same Entity ID/Reltio ID after an Unmerge?
- Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?
- [Video] How can a platform reset Not-a-Match and Manual-Match Flags
- Potential Matches Reindex Task
Survivorship Rules and OV Calculator
- Survivorship rule filter 'in'
- Cardinality DCR created successfully and no error message in the UI
- Why can't I change the IndividualEnrolmentStatus nested attribute value back to active from cancel?
- Why can't I see nested attributes for address in the UI where SAP is defined as the highest priority in survivorship SRC_SYS definition?
- Why do I see multiple attribute values surviving rather than just one value?
- Why does the Reltio crosswalk value survives and ignores all other values in one case, but that doesn't happen in another case?
Search
- Increase entity search limit
- Why do I see both OV and non-OV values in the search result?
- How can I provide a list of entities that can be in an order that makes it easier to compare?
- How can I filter out only profiles that are active, with two active crosswalks where the source is CODS and for a specific country?
- Why is "search by OV only" returning entities based on an attribute value that is defined as ov=false?
- What Roles are Needed to Update or Delete Other Users' Saved Searches?
UI
- Increase more than 200 OVs
- Default Crosswalk Change.
- How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?
- [VIDEO] Reltio Dashboard Configuration
- How can I add new dashboard charts to Reltio UI Dashboard Screen?
- Disable Bulk Update option for specific role
Miscellaneous
- Support tickets are being closed automatically/ end users are unable to create Support tickets.
- How can I have access to Reltio Academy?
- Why can I not get the events from five months ago?
- Why did the same crosswalk generate a new autogenerated value instead of replacing the old one during a POST /entities with alwaysCreatedDCR turned on?
- Why can't I find the individual update for an type of change, attribute that is changed, and the time period of change?
- Does Reltio support Data Masking for certain attributes?
Workflow and Data Change Request
- Workflow- Task assignment to system users
- Is there a limit on the no of workflow tasks that can be created by POST /_generateFromQuery API?
- Potential Match Review DCR - Possible assignee
- Why is workflow not visible in the UI?
- Why is an existing workflow not visible from the UI?
- Fetch the DCR comments via API
RDM
- Managing RDM Roles and Permissions
- How can I get a list of all the unmapped lookup values using POSTMAN?
- How can I perform a bulk update to change lookup code and lookup value in the MDM for relations?
- How can I change lookup canonical values without having to reload profile data?
- Why is the GET API to gather unmapped values not return the full set of unmapped values?
- Why is the RDM lookup value loading slowly in the MDM tenant?
Security
- How to log in to Reltio Support Portal if you get "Access is denied" error
- How do I create/edit a user role to view only data from a particular country?
- How to define permission on the Relationship
- How to Restrict User Access to Entity types based on Custom roles ?
- How can I hide specific attributes in the Profile detail page?
Tools and Utilities
- S3 VPC Endpoint
- Tenant Cleanup process.
- Reltio Platform Status Page
- What is RSU and how can I reduce my RSU?
- Why did Remove Duplicate Attributes task failed with "All host pools marked down" error?
- All attributes are not available in Potential Match Jar :- pot-mat Data Extract
GBQ Access
- Backlog not getting cleared from GBQ.
- Reltio and GBQ record counts are different after tenant data clone.
- How can I check that whether my GBQ entity tables are synchronized with my tenant entity data in Reltio?
- How to re-synchronize RI and GBQ with MDM?
- How can I pin a custom GBQ project for easy access?
- How can I get access to Analytics and Reporting?
DTSS
- What Roles can be assigned to users for accessing a DT Tenant?
- Why is DTSS synchronization not synchronizing for several relations?
- How can I fix the fact that no address are appearing in the data tenant addresses that should be displayed in the potential match screen?
- How does DTSS process relationship events?
- What types of data sources are supported for data enrichment?
- How does DTSS do matching?
Streaming (SQS/PubSub)
- Can we disable the Streaming while Loading the Data Using Dataloader? And how do we enable it back after data loading?
- What Happens When a Streaming Event is Unsuccessful?
- How can I filter both entity and relations event in the queue?
- Why are getting a validation error when we try to add an external queue?
- Why am I getting an ENTITY_CHANGED event on a loser entity after a merge has occurred?
- What should I do if the message size is very large?
RIQ
Tasks
- Clone Activity.
- What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?
- During Clone Process can we clone only Data and Not Configuration?
- Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?
- How to check Elastic Search Consistency check?
- Question on Custom Script execution