Knowledge Base
Reltio Technical Support Engineering Knowledge Base
RIH
Auth
- Why does the SSO flag remain as N when I have set up SSO?
- [VIDEO] How to solve an Azure Active Directory SSO Configuration issue with RelayState URL?
- How to create a new user in reltio?
- Why am I having a security violation when I try to update a relation or entity?
- Can we provide authorization token request simultaneously?
- How can I refresh an Auth token?
Connectors
- Snowflake
- SFDC
- MuleSoft
- DnB Connector
- Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?
- Why is SFDC no longer synchronizing with an error message of "MUTUAL_AUTHENTICATION_FAILED:"?
- Linking an existing SFDC connector to other environment
- Snaplogic Data Load Best Practices?
Cleanser
- 'PO Box' in address line not converted to upper case, although "OutputCasing": "Upper" is set.
- How do I set up Loqate address cleansing for additional countries?
- How to recleanse data for a tenant?
- How to configure Address Cleanser Verification Status (AVC) and how does that configuration function?
- Why is address line 2 swapping with address line 1 where address line 2 was a building or an organization?
- Why is a completely bogus address being partially verified?
Reltio Core and API
- How to remove the crosswalks delete date ?
- How do I update multiple entity attributes at once (cumulative update)?
- How can I find out the history of a specific task in a tenant?
- How do I Stop Export Task/s?
- How to check if the Relation is end dated even when one of the contributed source is active?
- What happened to my client to account hierarchy?
Data Loader
Export
- What are the different statuses of a Reltio task?
- Does Reltio support exporting startObject and endObject in CSV format in case of Relation Export?
- How can I aggregate the output into a single file In Spark-based export (v2)?
- How to find the export version in Reltio
- Why are some entities missing from the export?
- How to export relations with filter via API
Match/Merge
- How can we configure multiple match rules in the already existing proximity match entity?
- Will the entities retain the same Entity ID/Reltio ID after an Unmerge?
- Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?
- [Video] How can a platform reset Not-a-Match and Manual-Match Flags
- Potential Matches Reindex Task
- Best practices after changing match rules?
Survivorship Rules and OV Calculator
- Why do I see multiple attribute values surviving rather than just one value?
- Why does the Reltio crosswalk value survives and ignores all other values in one case, but that doesn't happen in another case?
- Why is my update attribute value being added using LUD (or Recency) survivorship rather than being overridden?
- Why a specific attribute type is getting it's values ignored?
- Why do I have two OV attribute values when it should be only one based on the fallback strategery of LUD?
- Why am I getting two different values - one OV value for the MDM and one OV value in GBQ or Qubole?
Search
- Why do I see both OV and non-OV values in the search result?
- How can I provide a list of entities that can be in an order that makes it easier to compare?
- How can I filter out only profiles that are active, with two active crosswalks where the source is CODS and for a specific country?
- Why is "search by OV only" returning entities based on an attribute value that is defined as ov=false?
- What Roles are Needed to Update or Delete Other Users' Saved Searches?
- Why are we finding a match for first name when I am only searching for OV value = true?
UI
- How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?
- [VIDEO] Reltio Dashboard Configuration
- How can I add new dashboard charts to Reltio UI Dashboard Screen?
- Why is the UI is not showing page number correctly for the relations, potential match and activity facet?
- Redirect Export from UI to Console Export
- How can I defined a nested attribute as required and display a validation message if no value is applied?
Miscellaneous
- How can I have access to Reltio Academy?
- How can I validate my L3 configuration before attempting any configuration update?
- Why does it appear that attribute values have been deleted in my history tab?
- Why is RIH generating a 429 error?
- Why am I receiving "app.workato.com refused to connect"
- Why is my Qubole code using a Reltio API request not producing a result?
Workflow and Data Change Request
- Why is workflow not visible in the UI?
- Why is an existing workflow not visible from the UI?
- Fetch the DCR comments via API
- Why is my POST processinstances/_generateFromQuery failing with a socket hangup?
- Why can't I accept and assign a DCR request for my specific user?
- Why can I create a due date that is before the create date in the Inbox?
RDM
- How can I perform a bulk update to change lookup code and lookup value in the MDM for relations?
- How can I change lookup canonical values without having to reload profile data?
- Why is the GET API to gather unmapped values not return the full set of unmapped values?
- Why is the RDM lookup value loading slowly in the MDM tenant?
- Why do I see "tenant not found" for an RDM tenant for a specific user?
- Why is my RDM exporting failing with a RDMException?
Security
- How to log in to Reltio Support Portal if you get "Access is denied" error
- How do I create/edit a user role to view only data from a particular country?
- Is there a way to increase the expiration time on an access token?
- How to Restrict User Access to Entity types based on Custom roles ?
- How can I hide specific attributes in the Profile detail page?
Tools and Utilities
- Reltio Platform Status Page
- Why did Remove Duplicate Attributes task failed with "All host pools marked down" error?
- All attributes are not available in Potential Match Jar :- pot-mat Data Extract
- Examples of GBQ queries using Analytics and Reporting
- Does RDM DataLoader Jar allow partial update of RDM lookup Values?
- How can I create relationships in bulk?
GBQ Access
- How can I check that whether my GBQ entity tables are synchronized with my tenant entity data in Reltio?
- How to re-synchronize RI and GBQ with MDM?
- How can I pin a custom GBQ project for easy access?
- How can I get access to Analytics and Reporting?
- How can I find a specific tenant datasets and views and how can I pin a project in GBQ?
- Can I enable both NON-OV for my tenant in GBQ access? How can I tell which is OV and NON-OV?
DTSS
- What Roles can be assigned to users for accessing a DT Tenant?
- Why is DTSS synchronization not synchronizing for several relations?
- How can I fix the fact that no address are appearing in the data tenant addresses that should be displayed in the potential match screen?
- How does DTSS process relationship events?
- What types of data sources are supported for data enrichment?
- How does DTSS do matching?
Streaming (SQS/PubSub)
- Can we disable the Streaming while Loading the Data Using Dataloader? And how do we enable it back after data loading?
- Why are getting a validation error when we try to add an external queue?
- Why am I getting an ENTITY_CHANGED event on a loser entity after a merge has occurred?
- What should I do if the message size is very large?
- Can SQS logs be configured to send only ov=true values
- How to filter out events for publish on SQS?
RIQ
Tasks
- What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?
- During Clone Process can we clone only Data and Not Configuration?
- Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?
- How to check Elastic Search Consistency check?
- Why is my GDPR task taking so long to complete? Is it hung?
- How to solve inconsistencies with Scan response