Knowledge Base

Reltio Core and API

• Understanding the difference between "Time" and "TimeStamp"
• "Internal application" error while getting/posting profiles
• Why "FAILED_TO_MERGE_RELATIONS_WITH_THE_SAME_CROSSWALK" error is happening

Security

• When the Refresh token generates "Invalid" errors
• Restricting access with SSO
• Why "Rate exceeded" error message is seen when trying to login to SSO Cognito window
• Restricting User Access to Only the User Management Console
• Unable to add roles to any users in a particular Customer Tenant
• Enabling filtering on users in the Activity log

Search

• Handling mismatch in count between Map on Dashboard and actual counts
• How to fetch analytics attribute information for a particular Entity Type using normal attributes
• Immediate Search Not Supported or Enabled
• How to find RDM mapping errors
• Resolving issues when entity is not visible in Tenant
• Entity Search API returns no results when filter uses 'contains' and search string has a space

Cleanser

• Understanding Address Cleanser Verficiation Status (AVC)
• Address Standardization keywords
• Initials Cleanser limitations
• Reltio Cleanser outputs different address than the input from sources
• How to re-cleanse data for a tenant
• Troubleshooting when phone cleanser not called

RDM

• Adding lookup types into RDM with correct parents
• Determining how long it takes for lookups to be refreshed in MDM
• Verifying whether country code displays properly
• Resolving "Search filter parse exception" errors

Streaming (SQS/PubSub)

Connectors

• Linking an existing SFDC connector to other environment

Miscellaneous

• Understanding activity log backups
• Why json-generator-entity sends raw values as "UNKNOWN"
• Finding overridden Pinned Values in Reltio

LCA

• Determining whether LCA is using valid credentials in settings.xml

RIQ

• RIQ: TTransport exception
• How can we make sure a tenant has been enabled in the RIQ environment?
• Enabling RIQ to show L3 configuration changes

Data Quality (DQ)

• Reindexing: how to troubleshoot corruptedObjects in an API response

Physical Configuration

• SQS Message not delivered to External Queue

Tasks

• How to check Elastic Search Consistency check

Export

• startObject and endObject of a relation differ between Extract JSON and UI
• Exporting data to Custom S3 bucket is not working

Reltio Console

Workflow and Data Change Request

• How to retrieve all DCR's created in a tenant by particular user

DTSS

• Migrating DTSS Mapping Between Environments

Match/Merge

• What is proximity fuzzy matching and how can I enable it?