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Reltio Technical Support Engineering Knowledge Base
Why does the SSO flag remain as N when I have set up SSO?
[VIDEO] How to solve an Azure Active Directory SSO Configuration issue with RelayState URL?
How to create a new user in reltio?
Can we provide authorization token request simultaneously?
How can I refresh an Auth token?
Why am I getting an error "Server returned HTTP response code: 401 for URL" when I try to login?
See all 18 articles
Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?
Why is SFDC no longer synchronizing with an error message of "MUTUAL_AUTHENTICATION_FAILED:"?
Linking an existing SFDC connector to other environment
Snaplogic Data Load Best Practices?
'PO Box' in address line not converted to upper case, although "OutputCasing": "Upper" is set.
How do I set up Loqate address cleansing for additional countries?
How to recleanse data for a tenant?
How to configure Address Cleanser Verification Status (AVC) and how does that configuration function?
Why is a completely bogus address being partially verified?
Why is the phone formatted number for some entities not being cleansed?
See all 20 articles
Reltio Core and API
How to remove the crosswalks delete date ?
How do I update multiple entity attributes at once (cumulative update)?
How can I find out the history of a specific task in a tenant?
How do I Stop Export Task/s?
How to check if the Relation is end dated even when one of the contributed source is active?
Why do we see a update to an HCP profile when the change was made to the HCO profile?
See all 62 articles
What are the different statuses of a Reltio task?
Does Reltio support exporting startObject and endObject in CSV format in case of Relation Export?
How can I aggregate the output into a single file In Spark-based export (v2)?
How to find the export version in Reltio
Why can't a user with a custom role not export specific entities on one tenant, but can on another tenant?
Why is my export failing with a "Invalid stream length, the length must be less than or equal to 100 MB in size." error in Azure?
See all 27 articles
How can we configure multiple match rules in the already existing proximity match entity?
Will the entities retain the same Entity ID/Reltio ID after an Unmerge?
Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?
[Video] How can a platform reset Not-a-Match and Manual-Match Flags
Potential Matches Reindex Task
Best practices after changing match rules?
See all 37 articles
Survivorship Rules and OV Calculator
Why am I getting two different values - one OV value for the MDM and one OV value in GBQ or Qubole?
Why is the nested attribute value using singleValueByCrosswalkSources being overridden when the aggregation has been applied?
Why do I see two different values for an attribute for the same source on a crosswalk when I am using LUD survivorship?
How does order of data load affect the OV?
Why do I see both OV and non-OV values in the search result?
How can I provide a list of entities that can be in an order that makes it easier to compare?
How can I filter out only profiles that are active, with two active crosswalks where the source is CODS and for a specific country?
Why is "search by OV only" returning entities based on an attribute value that is defined as ov=false?
Why are we finding a match for first name when I am only searching for OV value = true?
Not populating search results on map
See all 25 articles
How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?
[VIDEO] Reltio Dashboard Configuration
How can I add new dashboard charts to Reltio UI Dashboard Screen?
Redirect Export from UI to Console Export
How can I defined a nested attribute as required and display a validation message if no value is applied?
Validation Functions in UI Modeler is not Reading Special Characters
See all 26 articles
How can I have access to Reltio Academy?
Why is RIH generating a 429 error?
Why am I receiving "app.workato.com refused to connect"
Why is my Qubole code using a Reltio API request not producing a result?
Why is my validation function using "contains" not finding an error with 'John test' but it does find an error with 'test'?
How can I delete an interface using Qubole?
See all 12 articles
Workflow and Data Change Request
What roles are required to create/update/approve/view DCR?
Why is my POST processinstances/_generateFromQuery failing with a socket hangup?
Why can I accept and assign relation DCR request for my specific user?
Why can I create a due date that is before the create date in the Inbox?
How can I close a DCR after an action has been taken?
What is the meaning of timestamp columns in workflow GBQ datasets?
See all 12 articles
How can I make bulk changes to my lookup canonical values without having to reload profile data?
Why is the GET API to gather unmapped values not return the full set of unmapped values?
Why is the RDM lookup value loading slowly in the MDM tenant?
Why do I see "tenant not found" for an RDM tenant for a specific user?
Why is my RDM exporting failing with a RDMException?
How canonical code can be defined and displayed in the RDM "edit canonical value" panel?
See all 16 articles
How to log in to Reltio Support Portal if you get "Access is denied" error
How do I create/edit a user role to view only data from a particular country?
Is there a way to increase the expiration time on an access token?
How to Restrict User Access to Entity types based on Custom roles ?
How can I hide specific attributes in the Profile detail page?
Tools and Utilities
Reltio Platform Status Page
Examples of GBQ queries using Analytics and Reporting
Does RDM DataLoader Jar allow partial update of RDM lookup Values?
How can I create relationships in bulk?
How to Extract Relations in Reltio in JSON format ?
How to convert Data from CSV to JSON format which can be pushed to RDM?
See all 10 articles
How can I check that whether my GBQ entity tables are synchronized with my tenant entity data in Reltio?
How to re-synchronize RI and GBQ with MDM?
How can I pin a custom GBQ project for easy access?
How can I get access to Analytics and Reporting?
How can I find a specific tenant datasets and views and how can I pin a project in GBQ?
Can I enable both NON-OV for my tenant in GBQ access? How can I tell which is OV and NON-OV?
What Roles can be assigned to users for accessing a DT Tenant?
How can I fix the fact that no address are appearing in the data tenant addresses that should be displayed in the potential match screen?
How does DTSS process relationship events?
What types of data sources are supported for data enrichment?
How does DTSS do matching?
How does DTSS service get invoked?
Can we disable the Streaming while Loading the Data Using Dataloader? And how do we enable it back after data loading?
Why am I getting an ENTITY_CHANGED event on a loser entity after a merge has occurred?
Why wasn't the merge information passed downstream to my Data Lake?
Can SQS logs be configured to send only ov=true values
How to filter out events for publish on SQS?
How to Add an EntityType filter to the SQS configuration
See all 7 articles
What is the RIQ URL that should be used to run the RIQ sync task
Why is the analytical attribute not being updated in the persist Qubole code?
What can I do about a TTransport Error in Qubole processing?
RIQ: TTransport exception
How can we make sure a tenant has been enabled in the RIQ environment?
Enabling RIQ to show L3 configuration changes
What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?
During Clone Process can we clone only Data and Not Configuration?
Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?
How to check Elastic Search Consistency check?
How to solve inconsistencies with Scan response
How to determine why SQS Message might not delivered to the External Queue? How to conduct an initial investigation?
Determining whether LCA is using valid credentials in settings.xml
How do I call a rules engine API to validate rules before loading data?
Can You Make Rule Changes in NPI DT L3?
What system role is required to read records in DTSS tenant, but not edit records?
Migrating DTSS Mapping Between Environments
What happens if I see corruptedObjects in a reindex task and what should I do?