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Reltio Technical Support Engineering Knowledge Base
Why is the ReltioID being passed into the downstream queue to become the wrong one - OV=false?
How can I create an audit report for POST /entities update in an Workato recipe?
Why can't I see "API Platform Tab" in RIH Panel?
Why is the attribute that is defined as a Number showing a exponent rather than a number when I update it using Workato?
How can we get the start and end date from a RIH Reltio connector and format the EpochDate?
Why am I seeing "Empty/Invalid workato schema reference" when I perform build/export in RIH?
Why does the SSO flag remain as N when I have set up SSO?
[VIDEO] How to solve an Azure Active Directory SSO Configuration issue with RelayState URL?
How to create a new user in reltio?
API Token and Tenant IP Whitelist restrictions
Why am I having a security violation when I try to update a relation or entity?
Can we provide authorization token request simultaneously?
See all 20 articles
Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?
Linking an existing SFDC connector to other environment
Snaplogic Data Load Best Practices?
'PO Box' in address line not converted to upper case, although "OutputCasing": "Upper" is set.
How do I set up Loqate address cleansing for additional countries?
How to recleanse data for a tenant?
How to configure Address Cleanser Verification Status (AVC) and how does that configuration function?
Why is address line 2 swapping with address line 1 where address line 2 was a building or an organization?
Why is a completely bogus address being partially verified?
See all 22 articles
Reltio Core and API
How to remove the crosswalks delete date ?
How do I update multiple entity attributes at once (cumulative update)?
How can I find out the history of a specific task in a tenant?
How do I Stop Export Task/s?
How to check if the Relation is end dated even when one of the contributed source is active?
How can I stop producing an event and a historical entry for a update for the startobject in a relationship when the endobject is being updated?
See all 73 articles
What are the different statuses of a Reltio task?
Does Reltio support exporting startObject and endObject in CSV format in case of Relation Export?
How can I aggregate the output into a single file In Spark-based export (v2)?
How to find the export version in Reltio
Why are some entities missing from the export?
How to export relations with filter via API
See all 29 articles
How can we configure multiple match rules in the already existing proximity match entity?
Will the entities retain the same Entity ID/Reltio ID after an Unmerge?
Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?
[Video] How can a platform reset Not-a-Match and Manual-Match Flags
Potential Matches Reindex Task
Best practices after changing match rules?
See all 47 articles
Survivorship Rules and OV Calculator
Why can't I change the IndividualEnrolmentStatus nested attribute value back to active from cancel?
Why can't I see nested attributes for address in the UI where SAP is defined as the highest priority in survivorship SRC_SYS definition?
Why do I see multiple attribute values surviving rather than just one value?
Why does the Reltio crosswalk value survives and ignores all other values in one case, but that doesn't happen in another case?
Why is my update attribute value being added using LUD (or Recency) survivorship rather than being overridden?
Why a specific attribute type is getting it's values ignored?
See all 11 articles
Why do I see both OV and non-OV values in the search result?
How can I provide a list of entities that can be in an order that makes it easier to compare?
How can I filter out only profiles that are active, with two active crosswalks where the source is CODS and for a specific country?
Why is "search by OV only" returning entities based on an attribute value that is defined as ov=false?
What Roles are Needed to Update or Delete Other Users' Saved Searches?
Why are we finding a match for first name when I am only searching for OV value = true?
See all 25 articles
How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?
[VIDEO] Reltio Dashboard Configuration
How can I add new dashboard charts to Reltio UI Dashboard Screen?
Why can't I see SUGGESTING in the UI Drop down?
Why is the UI is not showing page number correctly for the relations, potential match and activity facet?
Redirect Export from UI to Console Export
See all 27 articles
Support tickets are being closed automatically/ end users are unable to create Support tickets.
How can I have access to Reltio Academy?
Why is the DVF function not working as expected when I am using an attributed that uses lookup values?
Why can't I see start and end date of a relations in a data pill?
Does Reltio support Kafka connection for streaming?
Why is AWS S3 move is failing with a file move error?
See all 19 articles
Workflow and Data Change Request
Why is workflow not visible in the UI?
Why is an existing workflow not visible from the UI?
Fetch the DCR comments via API
Why is my POST processinstances/_generateFromQuery failing with a socket hangup?
Why can't I accept and assign a DCR request for my specific user?
Why can I create a due date that is before the create date in the Inbox?
See all 14 articles
Managing RDM Roles and Permissions
How can I get a list of all the unmapped lookup values using POSTMAN?
How can I perform a bulk update to change lookup code and lookup value in the MDM for relations?
How can I change lookup canonical values without having to reload profile data?
Why is the GET API to gather unmapped values not return the full set of unmapped values?
Why is the RDM lookup value loading slowly in the MDM tenant?
See all 19 articles
How to log in to Reltio Support Portal if you get "Access is denied" error
How do I create/edit a user role to view only data from a particular country?
Is there a way to increase the expiration time on an access token?
How to Restrict User Access to Entity types based on Custom roles ?
How can I hide specific attributes in the Profile detail page?
Tools and Utilities
Reltio Platform Status Page
Why did Remove Duplicate Attributes task failed with "All host pools marked down" error?
All attributes are not available in Potential Match Jar :- pot-mat Data Extract
Examples of GBQ queries using Analytics and Reporting
Does RDM DataLoader Jar allow partial update of RDM lookup Values?
How can I create relationships in bulk?
See all 12 articles
How can I check that whether my GBQ entity tables are synchronized with my tenant entity data in Reltio?
How to re-synchronize RI and GBQ with MDM?
How can I pin a custom GBQ project for easy access?
How can I get access to Analytics and Reporting?
How can I find a specific tenant datasets and views and how can I pin a project in GBQ?
Can I enable both NON-OV for my tenant in GBQ access? How can I tell which is OV and NON-OV?
What Roles can be assigned to users for accessing a DT Tenant?
Why is DTSS synchronization not synchronizing for several relations?
How can I fix the fact that no address are appearing in the data tenant addresses that should be displayed in the potential match screen?
How does DTSS process relationship events?
What types of data sources are supported for data enrichment?
How does DTSS do matching?
See all 7 articles
Can we disable the Streaming while Loading the Data Using Dataloader? And how do we enable it back after data loading?
How can I filter both entity and relations event in the queue?
Why are getting a validation error when we try to add an external queue?
Why am I getting an ENTITY_CHANGED event on a loser entity after a merge has occurred?
What should I do if the message size is very large?
Can SQS logs be configured to send only ov=true values
See all 9 articles
Why is the analytical attribute not being updated in the persist Qubole code?
What can I do about a TTransport Error in Qubole processing?
RIQ: TTransport exception
How can we make sure a tenant has been enabled in the RIQ environment?
Enabling RIQ to show L3 configuration changes
What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?
During Clone Process can we clone only Data and Not Configuration?
Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?
How to check Elastic Search Consistency check?
Why is my GDPR task taking so long to complete? Is it hung?
How to solve inconsistencies with Scan response
What do these setting mean in the physical tenant configuration?
How to determine why SQS Message might not delivered to the External Queue? How to conduct an initial investigation?
Determining whether LCA is using valid credentials in settings.xml
How can I download a LCA jar file when I am getting a "connection isn't private" error?
How do I call a rules engine API to validate rules before loading data?
Can You Make Rule Changes in NPI DT L3?
What system role is required to read records in DTSS tenant, but not edit records?
Migrating DTSS Mapping Between Environments
What happens if I see corruptedObjects in a reindex task and what should I do?