Knowledge Base
Reltio Technical Support Engineering Knowledge Base
Pipeline
- Switch Account key to Client Credential in the Reltio Data pipeline for Databricks
- RIH Salesforce Integration: How to Troubleshoot AWS SQS 403 Forbidden Errors
- Data Not Syncing from Reltio to Databricks After Tenant Clone (Delta Lake / Data Pipeline Hub)
- DLT pipeline fails with PARSE_SYNTAX_ERROR on CREATE OR REPLACE STREAMING LIVE VIEW
- Why dont' match counts aligned between Reltio and MDM after a rebuild match table task.
- Why You May See High Volumes of ENTITY_CHANGED Events in DPH (and How to Reduce Noise)
OV calculation
- Why the HCO address shows ov: false while the linked Location shows ov: true
- When two profiles merge how do I know which Entity ID will survive?
- Recency/LUD Survivorship is not working as expected
- Why is the relations value in the start object entity incorrecly defined as an OV:false in the end object; while the start object entity has contains the correct OV value definition of true?
- Why is the ReltioID being passed into the downstream queue to become the wrong one - OV=false?
RIH
- RIH (Reltio Integration Hub) with Reltio connectore and role ARN
- RIH (Reltio Integration Hub) Log Streaming
- User access to the API Platform tool in RIH (Reltio Integration Hub)
- Activity Log update with service account - RIH (Reltio Integration Hub)
- Workato embedded connection - Internal Server Error
- Execute SQL query via RIH (Reltio Integration Hub)
Auth
- Something went wrong with AgentFlow
- Why does reltio API return “Access Forbidden” instead of “User Not Found.” when the user is not created in reltio?
- Azure AD with Reltio
- Read-only access to usage reporting
- Authoring feature not working in UI
- Users permission change
Connectors
- DataBricks
- GCP
- Snowflake
- SFDC
- MuleSoft
- DnB Connector
- Reltio - IQVIA connector.
- analayticsAttributes are not present in GBQ
- D&B connection failed in RIH (Reltio Integration Hub)
- Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?
- Why am I unable to provision GBQ connector?
- Why is a Salesforce ID created if the error message reports that an event can not be created because the entity reached the 200 crosswalk size limit
Reltio Core and API
- Relationship updates during entity attribute updates.
- What race conditions can lead to crosswalk duplication?
- DLQ access
- Change Data Type
- Queue configuration failed in RIH
- Conditions for ROCS Utility
Data Loader
Export
- API relationship limit
- What are the different statuses of a Reltio task?
- Customer is seeing the following S3 Permission error during an export to a S3 location.
- Maximum Relations retrive via API
- Why am I getting OV:false attribute values in my export output when I only want OV:true?
- Why are some entities missing from the export?
Match/Merge
- Household
- AddressLineComparator class
- Custom name directory with lookup
- Determine winner entity
- How can we configure multiple match rules in the already existing proximity match entity?
- Will the entities retain the same Entity ID/Reltio ID after an Unmerge?
- Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?
Survivorship Rules and OV Calculator
- The difference between default and $default in Survivorship Group
- Survivorship rule filter 'in'
- Resolving OV Value Mismatch Between Reltio and Databricks Using Value-Based Priority Survivorship)
- Cardinality DCR created successfully and no error message in the UI
- Why can't I change the IndividualEnrolmentStatus nested attribute value back to active from cancel?
- Why can't I see nested attributes for address in the UI where SAP is defined as the highest priority in survivorship SRC_SYS definition?
Search
- How can I provide a list of entities that can be in an order that makes it easier to compare?
- How can I filter out only profiles that are active, with two active crosswalks where the source is CODS and for a specific country?
- Why is "search by OV only" returning entities based on an attribute value that is defined as ov=false?
- What Roles are Needed to Update or Delete Other Users' Saved Searches?
- Why are we finding a match for first name when I am only searching for OV value = true?
- Why can't I search for entities that have a specific crossvalue value and a source type?
UI
- Increase more than 200 OVs
- Default Crosswalk Change.
- How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?
- Bulk Update Functionality Fail when customer tries to perform the task
- How to disable the feature suggestions
- Disable Bulk Update option for specific role
Miscellaneous
- Support tickets are being closed automatically/ end users are unable to create Support tickets.
- How do I get access to Reltio Learn?
- Error TOO_MANY_REQUESTS_PER_DAY when using Event Monitoring API
- API URL Length Limit
- Reference Attribute Still Visible After Backing Relation Is End-Dated
- Attribute value Field Not Displaying on Profile UI
Workflow and Data Change Request
- No label Affiliation
- How to view Lookups values in Inbox DCR
- Event API Enhancement for Data Change Requests (DCRs) Object Filter
- Event API Enhancement for Data Change Requests (DCRs)
- What roles are required to create/update/approve/view DCR?
- How the assignee list is calculated for a task in a DCR
RDM
- RDM Parent and Child URIs
- Lookup error for country name.
- Task to delete those unmapped value for which mapping exist in RDM
- Managing RDM Roles and Permissions
- Hub/NUI Displays Stale RDM Lookup Values After RDM Updates
- What steps should I take after I have reload RDM Lookup values
Security
- Client Credentials allow for Tenant base role restrictions
- How can I define a filter on a source system in the permissions API?
- How to define permission on the Relationship
- How to Restrict User Access to Entity types based on Custom roles ?
- How can I hide specific attributes in the Profile detail page?
Tools and Utilities
- API to get the entity history.
- Tenant Cleanup process.
- What is RSU and how can I reduce my RSU?
- Why did Remove Duplicate Attributes task failed with "All host pools marked down" error?
- Examples of GBQ queries using Analytics and Reporting
- How to Extract Relations in Reltio in JSON format ?
GBQ Access
- Reltio and GBQ record counts are different after tenant data clone.
- How can I check that whether my GBQ entity tables are synchronized with my tenant entity data in Reltio?
- How can I find a specific tenant datasets and views and how can I pin a project in GBQ?
- Can I enable both NON-OV for my tenant in GBQ access? How can I tell which is OV and NON-OV?
DTSS
- Why can't I search for entities in my data tenant and why can't I import entities from the UI.
- Why is DTSS synchronization not synchronizing for several relations?
- Why is data matching between DT and CT not being triggered in DTSS?
- How does DTSS process relationship events?
- How does DTSS do matching?
- Understanding the Data Tenant Subscription Service (DTSS) in Reltio
Streaming (SQS/PubSub)
- Queue filter verification
- Events not published to Google Pub/Sub topic.
- Duplicate events
- Reltio CRUD event ordering: why external queue messages may arrive out of order
- Reltio SQS Event Delivery Behavior: Delays, Ordering, and Duplicate Messages
- What Happens When a Streaming Event is Unsuccessful?
RIQ
Tasks
- METADATA_LOADING_FAILED_FOR_TENANT during the source data delete.
- Clone Activity.
- What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?
- During Clone Process can we clone only Data and Not Configuration?
- Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?
- How to check Elastic Search Consistency check?
Physical Configuration
LCA
- Connect Customer Lambda with Reltio tenant.
- LCA hook filter.
- Ensuring Valid Credentials for LCA Handlers
- DVF Failure When End-Dating the Last Active Crosswalk Using partialOverride
- Why are DVFs Not Executing Through API but Working in UI.
- DVFs with Reference Attributes