Question
What are the pre-requisites for a tenant backup?
What is an estimated time of completion for a tenant backup?
Answer
Pre-requisites for a tenant backup
- Customer Environment
- Tenant ID
- Retention Period
- Date, time and timezone requested for the backup
- Specify nature of backup: Data, History and Configuration
Production Tenant Backup
- Full Backups are taken for production tenants on a daily basis by Reltio. These are retained for SEVEN days. This is readily available to any customer / partner, if he needs a production tenant backup ranging for a period of one to seven days.
- There is no provision for partial backups
- A customer/ partner can request for a production tenant backup for a period beyond seven days as well. For this, a CSM approval is a must. This is a paid service.
Non - Production Tenant Backup
- No daily backups are available.
- There is no provision for partial backups
- A customer/ partner can request for a non - production tenant backup for a period of his choice. For this, a CSM approval is a must. This is a paid service.
Estimated time for a backup
The estimated time for a backup task can take up to 5-7 business days. This depends on,
- The volume of data.
- The need to restore and re-index data
- Need for CSM approvals
The following guidelines and requirements apply when initiating and scheduling tenant cloning and backup operations:
- The date and time a c backup can start is any hour Sunday 9:00pm EST - Thursday 9:00am EST.
- Clones or backups that need to be initiated on the weekend require 5 days notice.
- The amount of time required to backup a tenant is dictated by the data size. Tenants with 150,000,000+ entities will take a minimum of 3 days.
Please be aware that requests for backups of tenants will require a 5-day notice for activities that take place during the weekend. This is to ensure that the proper engineering resources will be available.
References
https://docs.reltio.com/quota/rcstorage.html
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