RIH (Reltio Integration Hub) with Reltio connectore and role ARN

Problem : 

When utilizing the Reltio connector within the RIH recipe with a role ARN for export, the recipe fails with the error: No activity within 180 seconds at line: 3338. 

Cause : 

The issue occurred because the current RIH Reltio out-of-the-box connector interface lacks the functionality to include an external ID, which is necessary for successful authentication when using the role ARN. This limitation prevents the system from properly authenticating, as the external ID is a critical component required to establish a secure and authorized connection. Without the ability to add this external ID, the authentication process cannot be completed successfully, leading to the problem encountered.

Solution : 

Use the following alternative option to incorporate a custom  externalId  within the recipe than the Reltio connector. 

1. Custom HTTP Action: Utilize RIH's HTTP connector to directly invoke the Reltio Export API, enabling you to specify the   externalId   within the request headers or body.
2. Custom SDK Connector: Develop a custom connector using Workato's SDK to encapsulate the Reltio Export API, providing a user-friendly interface to input parameters such as the   externalId.

These approaches offer enhanced flexibility and control over the export process, ensuring compliance with AWS's cross-account access requirements. For further information, please refer to the documentation:   Connect to anything with HTTP and custom actions.