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Knowledge Base
Reltio Technical Support Engineering Knowledge Base
Pipeline
What is the difference between when tables are defined as “entities” and “entities_json” in the DataBricks connector?
Is there any manual token rotation process for DataBricks token management
Are unmerge events handled in DPH pipeline?
Why would the connector traffic be present but a particular attribute is not updated in the GBQ tables.
Why is the OV value in Snowflake table not the same as OV value in MDM?
How can I apply a filter to only allow only specific entity types to be passed into the DPH cloud pipeline queue?
See all 7 articles
OV calculation
When two profiles merge how do I know which Entity ID will survive?
Recency/LUD Survivorship is not working as expected
Why is the relations value in the start object entity incorrecly defined as an OV:false in the end object; while the start object entity has contains the correct OV value definition of true?
Why is the ReltioID being passed into the downstream queue to become the wrong one - OV=false?
RIH
Email limit in RIH
Recipe check queue in every 5 min.
SQL query execution is not happening in RIH.
Filtering Hyphen and Backslash in RIH recipe
Copy RIH recipe
Best practice for RIH data load recipe design.
See all 11 articles
Auth
Azure AD with Reltio
Read-only access to usage reporting
Authoring feature not working in UI
Users permission change
How to find users along with groups and roles
Tenant not accessible.
See all 30 articles
Connectors
DataBricks
Snowflake
SFDC
MuleSoft
DnB Connector
Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?
Why is a Salesforce ID created if the error message reports that an event can not be created because the entity reached the 200 crosswalk size limit
Why am I getting the error "Already updated by sync user. Synchronization is not required" when I try to synchronize an entity?
Linking an existing SFDC connector to other environment
Reltio Core and API
What race conditions can lead to crosswalk duplication?
DLQ access
Change Data Type
Queue configuration failed in RIH
Conditions for ROCS Utility
Store JSON body
See all 68 articles
Data Loader
Data Loader
Export
What are the different statuses of a Reltio task?
Customer is seeing the following S3 Permission error during an export to a S3 location.
Maximum Relations retrive via API
Why am I getting OV:false attribute values in my export output when I only want OV:true?
Why are some entities missing from the export?
How to export relations with filter via API
See all 18 articles
Match/Merge
Household
Determine winner entity
How can we configure multiple match rules in the already existing proximity match entity?
Will the entities retain the same Entity ID/Reltio ID after an Unmerge?
Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?
[Video] How can a platform reset Not-a-Match and Manual-Match Flags
What is proximity fuzzy matching and how can I enable it?
See all 52 articles
Survivorship Rules and OV Calculator
Survivorship rule filter 'in'
Cardinality DCR created successfully and no error message in the UI
Why can't I change the IndividualEnrolmentStatus nested attribute value back to active from cancel?
Why can't I see nested attributes for address in the UI where SAP is defined as the highest priority in survivorship SRC_SYS definition?
Why do I see multiple attribute values surviving rather than just one value?
Why is my update attribute value being added using LUD (or Recency) survivorship rather than being overridden?
See all 10 articles
Search
How can I provide a list of entities that can be in an order that makes it easier to compare?
How can I filter out only profiles that are active, with two active crosswalks where the source is CODS and for a specific country?
Why is "search by OV only" returning entities based on an attribute value that is defined as ov=false?
What Roles are Needed to Update or Delete Other Users' Saved Searches?
Why are we finding a match for first name when I am only searching for OV value = true?
Why can't I search for entities that have a specific crossvalue value and a source type?
See all 21 articles
UI
Increase more than 200 OVs
Default Crosswalk Change.
How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?
Bulk Update Functionality Fail when customer tries to perform the task
How to disable the feature suggestions
Disable Bulk Update option for specific role
See all 21 articles
Miscellaneous
Support tickets are being closed automatically/ end users are unable to create Support tickets.
How do I get access to Reltio Learn?
FAQ about Entity History
FAQ about the Activity Log
Cloning and Snapshots Overview
Why can I not get the events from five months ago?
See all 24 articles
Workflow and Data Change Request
How to view Lookups values in Inbox DCR
Event API Enhancement for Data Change Requests (DCRs) Object Filter
Event API Enhancement for Data Change Requests (DCRs)
What roles are required to create/update/approve/view DCR?
Is there a limit on the no of workflow tasks that can be created by POST /_generateFromQuery API?
Potential Match Review DCR - Possible assignee
See all 15 articles
RDM
Task to delete those unmapped value for which mapping exist in RDM
Managing RDM Roles and Permissions
What steps should I take after I have reload RDM Lookup values
How can I get a list of all the unmapped lookup values using POSTMAN?
Why are my change to the RDM not showing up in the MDM Hub as expected?
How can I perform a bulk update to change lookup code and lookup value in the MDM for relations?
See all 25 articles
Security
How can I define a filter on a source system in the permissions API?
How to define permission on the Relationship
How to Restrict User Access to Entity types based on Custom roles ?
How can I hide specific attributes in the Profile detail page?
Tools and Utilities
Tenant Cleanup process.
What is RSU and how can I reduce my RSU?
Why did Remove Duplicate Attributes task failed with "All host pools marked down" error?
All attributes are not available in Potential Match Jar :- pot-mat Data Extract
Examples of GBQ queries using Analytics and Reporting
How to Extract Relations in Reltio in JSON format ?
See all 9 articles
GBQ Access
Reltio and GBQ record counts are different after tenant data clone.
How can I check that whether my GBQ entity tables are synchronized with my tenant entity data in Reltio?
How can I find a specific tenant datasets and views and how can I pin a project in GBQ?
Can I enable both NON-OV for my tenant in GBQ access? How can I tell which is OV and NON-OV?
DTSS
Why is DTSS synchronization not synchronizing for several relations?
Why is data matching between DT and CT not being triggered in DTSS?
How does DTSS process relationship events?
How does DTSS do matching?
Understanding the Data Tenant Subscription Service (DTSS) in Reltio
Streaming (SQS/PubSub)
What Happens When a Streaming Event is Unsuccessful?
How can I add relationship attribute to events being passed to
How can I filter both entity and relations event in the queue?
Why am I getting an ENTITY_CHANGED event on a loser entity after a merge has occurred?
What should I do if the message size is very large?
Filtering Events for Publishing to Amazon SQS in Reltio
See all 8 articles
RIQ
Why is the analytical attribute not being updated in the persist Qubole code?
Enabling RIQ to show L3 configuration changes
Tasks
Clone Activity.
What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?
During Clone Process can we clone only Data and Not Configuration?
Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?
How to check Elastic Search Consistency check?
Question on Custom Script execution
See all 8 articles
Physical Configuration
What do these setting mean in the physical tenant configuration?
What is the purpose for Entity Attribute property: "skipInDataAccess": false?
LCA
Ensuring Valid Credentials for LCA Handlers
DVFs with Reference Attributes
Data Validation Functions for Nested and Sub Nested attributes
How can I download a LCA jar file when I am getting a "connection isn't private" error?
Why isn't my attribute being updated as expected in my DCR?
How do I call a rules engine API to validate rules before loading data?
DTSS
Can You Make Rule Changes in NPI DT L3?
What system role is required to read records in DTSS tenant, but not edit records?
Migrating DTSS Mapping Between Environments
How to find out how many entities will be copied from DT to CT by manual_copy task?
Consistency Tasks
What to do if you see either a duplicate crosswalk or an attribute not being updated or visible in the GET JSON
Why is nothing returned from my GET /relations after a relations creation?
What happens if I see corruptedObjects in a reindex task and what should I do?
Data Quality (DQ)
Why can I apply a filtering in the DQ dashboard?