Knowledge Base
Reltio Technical Support Engineering Knowledge Base
Pipeline
- What is the difference between when tables are defined as “entities” and “entities_json” in the DataBricks connector?
- Is there any manual token rotation process for DataBricks token management
- Are unmerge events handled in DPH pipeline?
- Why would the connector traffic be present but a particular attribute is not updated in the GBQ tables.
- Why is the OV value in Snowflake table not the same as OV value in MDM?
- How can I apply a filter to only allow only specific entity types to be passed into the DPH cloud pipeline queue?
OV calculation
- When two profiles merge how do I know which Entity ID will survive?
- Recency/LUD Survivorship is not working as expected
- Why is the relations value in the start object entity incorrecly defined as an OV:false in the end object; while the start object entity has contains the correct OV value definition of true?
- Why is the ReltioID being passed into the downstream queue to become the wrong one - OV=false?
RIH
- Email limit in RIH
- Recipe check queue in every 5 min.
- SQL query execution is not happening in RIH.
- Filtering Hyphen and Backslash in RIH recipe
- Copy RIH recipe
- Best practice for RIH data load recipe design.
Auth
- Azure AD with Reltio
- Read-only access to usage reporting
- Authoring feature not working in UI
- Users permission change
- How to find users along with groups and roles
- Tenant not accessible.
Connectors
- DataBricks
- Snowflake
- SFDC
- MuleSoft
- DnB Connector
- Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?
- Why is a Salesforce ID created if the error message reports that an event can not be created because the entity reached the 200 crosswalk size limit
- Why am I getting the error "Already updated by sync user. Synchronization is not required" when I try to synchronize an entity?
- Linking an existing SFDC connector to other environment
Reltio Core and API
- What race conditions can lead to crosswalk duplication?
- DLQ access
- Change Data Type
- Queue configuration failed in RIH
- Conditions for ROCS Utility
- Store JSON body
Data Loader
Export
- What are the different statuses of a Reltio task?
- Customer is seeing the following S3 Permission error during an export to a S3 location.
- Maximum Relations retrive via API
- Why am I getting OV:false attribute values in my export output when I only want OV:true?
- Why are some entities missing from the export?
- How to export relations with filter via API
Match/Merge
- Household
- Determine winner entity
- How can we configure multiple match rules in the already existing proximity match entity?
- Will the entities retain the same Entity ID/Reltio ID after an Unmerge?
- Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?
- [Video] How can a platform reset Not-a-Match and Manual-Match Flags
- What is proximity fuzzy matching and how can I enable it?
Survivorship Rules and OV Calculator
- Survivorship rule filter 'in'
- Cardinality DCR created successfully and no error message in the UI
- Why can't I change the IndividualEnrolmentStatus nested attribute value back to active from cancel?
- Why can't I see nested attributes for address in the UI where SAP is defined as the highest priority in survivorship SRC_SYS definition?
- Why do I see multiple attribute values surviving rather than just one value?
- Why is my update attribute value being added using LUD (or Recency) survivorship rather than being overridden?
Search
- How can I provide a list of entities that can be in an order that makes it easier to compare?
- How can I filter out only profiles that are active, with two active crosswalks where the source is CODS and for a specific country?
- Why is "search by OV only" returning entities based on an attribute value that is defined as ov=false?
- What Roles are Needed to Update or Delete Other Users' Saved Searches?
- Why are we finding a match for first name when I am only searching for OV value = true?
- Why can't I search for entities that have a specific crossvalue value and a source type?
UI
- Increase more than 200 OVs
- Default Crosswalk Change.
- How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?
- Bulk Update Functionality Fail when customer tries to perform the task
- How to disable the feature suggestions
- Disable Bulk Update option for specific role
Miscellaneous
- Support tickets are being closed automatically/ end users are unable to create Support tickets.
- How do I get access to Reltio Learn?
- FAQ about Entity History
- FAQ about the Activity Log
- Cloning and Snapshots Overview
- Why can I not get the events from five months ago?
Workflow and Data Change Request
- How to view Lookups values in Inbox DCR
- Event API Enhancement for Data Change Requests (DCRs) Object Filter
- Event API Enhancement for Data Change Requests (DCRs)
- What roles are required to create/update/approve/view DCR?
- Is there a limit on the no of workflow tasks that can be created by POST /_generateFromQuery API?
- Potential Match Review DCR - Possible assignee
RDM
- Task to delete those unmapped value for which mapping exist in RDM
- Managing RDM Roles and Permissions
- What steps should I take after I have reload RDM Lookup values
- How can I get a list of all the unmapped lookup values using POSTMAN?
- Why are my change to the RDM not showing up in the MDM Hub as expected?
- How can I perform a bulk update to change lookup code and lookup value in the MDM for relations?
Security
Tools and Utilities
- Tenant Cleanup process.
- What is RSU and how can I reduce my RSU?
- Why did Remove Duplicate Attributes task failed with "All host pools marked down" error?
- All attributes are not available in Potential Match Jar :- pot-mat Data Extract
- Examples of GBQ queries using Analytics and Reporting
- How to Extract Relations in Reltio in JSON format ?
GBQ Access
- Reltio and GBQ record counts are different after tenant data clone.
- How can I check that whether my GBQ entity tables are synchronized with my tenant entity data in Reltio?
- How can I find a specific tenant datasets and views and how can I pin a project in GBQ?
- Can I enable both NON-OV for my tenant in GBQ access? How can I tell which is OV and NON-OV?
DTSS
Streaming (SQS/PubSub)
- What Happens When a Streaming Event is Unsuccessful?
- How can I add relationship attribute to events being passed to
- How can I filter both entity and relations event in the queue?
- Why am I getting an ENTITY_CHANGED event on a loser entity after a merge has occurred?
- What should I do if the message size is very large?
- Filtering Events for Publishing to Amazon SQS in Reltio
RIQ
Tasks
- Clone Activity.
- What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?
- During Clone Process can we clone only Data and Not Configuration?
- Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?
- How to check Elastic Search Consistency check?
- Question on Custom Script execution
Physical Configuration
LCA
- Ensuring Valid Credentials for LCA Handlers
- DVFs with Reference Attributes
- Data Validation Functions for Nested and Sub Nested attributes
- How can I download a LCA jar file when I am getting a "connection isn't private" error?
- Why isn't my attribute being updated as expected in my DCR?
- How do I call a rules engine API to validate rules before loading data?