Why is the phone formatted number for some entities not being cleansed?

Question

We have phone cleanser enabled on prod 2 (nLwzYUymKkuiovu) tenant but we observe the cleanser triggered for some of the entities and not for some.

Entity URIs (for which phone cleanser does not trigger)
1VKoPlmg
1VJtyCre

Entities URIs (for which phone cleanser triggered)
1CEDlE0P

Answer

1. The reason why the cleanser is not cleansing the data is the phone number is because it is an alphabetic character - “KMA-CBU-NYIP“

2. Make sure that you have a nestedAttributeToCleanse to your L3

 "nestedAttributeToCleanse": "configuration/entityTypes/Individual/attributes/Phone"

3. It is recommended that you change cleanse definition from implementation 1 to implementation 2 (refer to https://docs.reltio.com/datacleanse/cleanselibphone.html)

4. Make sure that the mandatory setting is set to false for:

   {
 "attribute": "configuration/entityTypes/Individual/attributes/Phone/attributes/LocalNumber",
 "mandatory": false,
 "allValues": false,
 "cleanseAttribute": "LocalNumber"
                                                },
                                                {
 "attribute": "configuration/entityTypes/Individual/attributes/Phone/attributes/FormattedNumber",
 "mandatory": false,
 "allValues": false,
 "cleanseAttribute": "FormattedNumber"
 

References

https://docs.reltio.com/datacleanse/cleanselibphone.html