Problem
Sometimes a record cannot be retrieved by its Entity URI in the user interface, but the same record can be fetched through POSTMAN using Entity URI.
Analysis
Step 1 – Login to the tenant and check the Entity. If not it is not visible, proceed to step 2.
Step 2 - Try retrieving the entity using POSTMAN
GET https://{ENV}.reltio.com/reltio/api/{TENANT_ID}/entities/{entityURI}?options=sendHidden
Step 3 - Check the response carefully to see whether the entity is "soft deleted."
If the response contains the endDate parameter and that date is set to the past, then the entity is soft deleted and will not be visible in the UI (when searched using URI). However, a direct link to the entity works.
https://{ENV}.reltio.com/ui/{Tenant_ID}/#p~com.reltio.plugins.sources.SourcesPerspective_w~qul_e~entities%2FQufrJih
The link below provides details of Retrieving or Modifying the Entity startDate and endDate.
https://docs.reltio.com/entitiesapi/modifyentity.html
Solution
End-dated (soft deleted) entities are not visible in the UI.
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