How can I determine why I can not add roles to any users in a particular Customer Tenant


Attempted modification of user role from Reltio Console does not modify user role as expected.


  • Each customer tenant has at least one user with ROLE_CUSTOMER_ADMIN or ROLE_CUSTOMER_ADMIN_<customer_name> which can assign roles to other users.
  • Verify whether the user attempting role modification for other users has either of these roles.
  • If no user at a Reltio customer company has these roles, then system administrators who want or need them should contact their Customer Success Manager.
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