Problem

Attempted modification of user role from Reltio Console does not modify user role as expected.

Solution

• Each customer tenant has at least one user with ROLE_CUSTOMER_ADMIN or ROLE_CUSTOMER_ADMIN_<customer_name> which can assign roles to other users.
• Verify whether the user attempting role modification for other users has either of these roles.
• If no user at a Reltio customer company has these roles, then system administrators who want or need them should contact their Customer Success Manager.