Why is the SBC is failing when passing SFDC Data Model information from the RIH recipe?

Question

We have installed and configured the Salesforce Search Before Create (SBC) connector from App Exchange and the associated RIH recipes. We can initiate the API call to search Reltio for a contact, but the search results are not in the connector. The first is the search criteria we submitted, and the second is the recipe output showing the search results being formed into the appropriate JSON response for the Salesforce data model. These results should be passed back as the API response, but the SBC connector is not grabbing and displaying them back. 

Answer

• Check to ensure the recipe successfully passes the correct values to the SFDC Data Model.

• Check the API responses in the Workato API platform and verify if there are any errors.

https://console.reltio.com/integration/api_management/activity?env=<environment>&tenant=<tenantId>

• By selecting the 500 failures, the link will provide additional information for debugging and investigating.