How to troubleshoot the not recognize user when using sendMail option:
Problem:
User is trying to execute the Bulk Attributes Update API:
POST https://.reltio.com/nui/reltioAPI/api//entities/_update?sendMail=trueReceiving the following Error:
{
"severity": "Error",
"errorMessage": "Email is invalid",
"errorCode": 506,
"errorDetailMessage": "Email has invalid format",
"innerErrorData": {
"exception": "com.reltio.metadata.errors.CommonException:Code: USER_EMAIL_INVALID; Message parameters: null. Email {0} is invalid. Email has invalid format at com.reltio.rest.data.spring.EntityController.updateEntities, line 3544"
}
}
Solution:
- Step 1: Make sure that you are using the correct API endpoint.
- Cumulative Entity Update API does NOT support sendMail Option
- This API only works for BULK UPDATE APIs
- Step 2: Make sure that you're NOT using the Client Credentials grant type when trying to send this API with this option. You should be using password grant type.
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