Question

I installed the Managed Package Salesforce connector in our environment. However, the sync is not occurring. Bi-directional sync is enabled, and I also tried updating a few profiles on the tenant, but to no avail. It is my understanding that the platform should create the queue, but that is not happening, and I see the following errors in the logDNA.

Answer

This is a HIPAA GCP environment, and the SFDC connector MP only supports SQS queues.  So it is not compatible with this environment.   In Reltio's HIPAA-compliant environments hosted on Google Cloud Platform (GCP), the Salesforce Connector Managed Package (MP) primarily utilizes Amazon Simple Queue Service (SQS) for message queuing. 

Reference

Reltio Integration for Salesforce (with RIH) at a glance

https://docs.reltio.com/en/applications/data-integrations/application-integrations-at-a-glance/reltio-integration-for-salesforce-with-rih-at-a-glance