Question
What does the below messages mean?
CNR_E223 RELATIONSHIP_CHANGED event not processed:
Answer
Please look at the following will provide you with information regarding what is specifically missing in the relationship
"e310dc7e-6ed2-4146-b3d6-db637e13b220": [
{
"timestamp": "2023-10-23T17:18:44.888Z",
"severity": "ERROR",
"message": "env:361<> <w5>:
CNR_E223 RELATIONSHIP_CHANGED event not processed: Error: Entity filtered out\n "
},
{
"timestamp": "2023-10-23T17:18:44.888Z",
"severity": "WARNING",
"message": "env:361<> <w5>: Entity entities/0SEv5FV referenced by relation relations/TCpgBsj is filtered out"
},
{
"timestamp": "2023-10-23T17:18:44.888Z",
"severity": "INFO",
"message": "env:361<> <w5>: Synchronizing entity entities/0SEv5FV referenced by relation relations/TCpgBsj"
},
{
"timestamp": "2023-10-23T17:18:40.584Z",
"severity": "INFO",
"message": "env:361<> <w5>: CNR_D050 Reltio request. Method: GET; Path: /reltio/api/fWsIw6uj4Cl0dOD/relations/TCpgBsj?options=sendHiddenData: "
},
{
"timestamp": "2023-10-23T17:18:40.584Z",
"severity": "INFO",
"message": "env:361<> <w5>:
Processing relation: {\"id\":\".TCpgBsj.5\",\"uri\":\"relations/TCpgBsj\",
\"tenant\":\"\",\"eventType\":\"RELATIONSHIP_CHANGED\",
\"eventTs\":\"2023-10-23T17:18:39.684Z\",\"uid\":
\"e310dc7e-6ed2-4146-b3d6-db637e13b220\",\
"body\":{\"uris\":[\"entities/0SEv5FV\",\"entities/1c9gVvrb\"]},\
"reltioType\":\"configuration/relationTypes/AccountToIndividual\"}"
}
],
You can see the entity referenced is either the start or end object is displayed as part of logging message. This is related to the startObject and endObject in the actual relationship. As a rule of thumb, either the start and end object needs to be synchronized so that the relations can be re-synchronize successfully.
"startObject": {
"type": "configuration/entityTypes/Individual",
"objectURI": "entities/0SEv5FV",
"label": "CHARLIE FLEMING - 0000076682, 01",
"directionalLabel": "Has an account",
"endObject": {
"type": "configuration/entityTypes/Account",
"objectURI": "entities/1c9gVvrb",
"label": "03340121820, 00, CRIS",
"directionalLabel": "Is related to",
In this case, please make sure that the entity - 0SEv5FV (start object) is synchronized to Salesforce followed by a re-synchronization of the relations (TCpgBsj) that was filtered out.
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