Why is SFDC no longer synchronizing with an error message of "MUTUAL_AUTHENTICATION_FAILED:"?

Question

 

SFDC has stopped synchronizing data from Reltio to Salesforce.  If we check the logging messages using the following API.

GET {SFDCConnectorURL}/logging?tenant=<tenantId>&from=<date when the synchronization stopped>&logLevel=ERROR

We see the following message.  What does this mean and why has SFDC stopped synchronizing?

{
  "insertId": "........Lc4FoZ1uOcS3zdx.58LFVg.s",
  ...
  "message": "env:361<<tenantId>+<profile>> <w7>:
CNR_E219 Salesforce operation connApexGet (345 ms) failed: MUTUAL_AUTHENTICATION_FAILED:
This session could not be mutually authenticated for use with the REST API\n   
  },

  "timestamp": "2021-06-02T22:36:39.822999954Z",
  "severity": "ERROR",
  "logName": "projects/sfdc-connector-prod/logs/winston_log",
  "receiveTimestamp": "2021-06-02T22:36:39.885938916Z"
}

 

Answer

We should check the status of the SDFC connector using the following API

GET {SFDCConnectorURL}/status

If the following is shown in the status.

{
"module": "SalesForce",
"syncEnabled": true,
"status": "failure",
"connectivity": {
"status": "failure",
"error": "This session could not be mutually authenticated for use with the REST API"
                }
            },

 

This would indicate that the salesforce account password has expired or is no longer valid.

 

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