Question
SFDC has stopped synchronizing data from Reltio to Salesforce. If we check the logging messages using the following API.
GET {SFDCConnectorURL}/logging?tenant=<tenantId>&from=<date when the synchronization stopped>&logLevel=ERROR
We see the following message. What does this mean and why has SFDC stopped synchronizing?
{
"insertId": "........Lc4FoZ1uOcS3zdx.58LFVg.s",
...
"message": "env:361<<tenantId>+<profile>> <w7>:
CNR_E219 Salesforce operation connApexGet (345 ms) failed: MUTUAL_AUTHENTICATION_FAILED:
This session could not be mutually authenticated for use with the REST API\n
},
"timestamp": "2021-06-02T22:36:39.822999954Z",
"severity": "ERROR",
"logName": "projects/sfdc-connector-prod/logs/winston_log",
"receiveTimestamp": "2021-06-02T22:36:39.885938916Z"
}
Answer
We should check the status of the SDFC connector using the following API
GET {SFDCConnectorURL}/status
If the following is shown in the status.
{
"module": "SalesForce",
"syncEnabled": true,
"status": "failure",
"connectivity": {
"status": "failure",
"error": "This session could not be mutually authenticated for use with the REST API"
}
},
This would indicate that the salesforce account password has expired or is no longer valid.
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