Promoted articles

• Match rule with specific source.

  Question : Can we set filter conditions in a match rule to target specific source values within a...

• Meet Sage!

  Your AI assistant in the Reltio Support PortalSage is the new AI chat experience inside the Relti...

• Partial verification for address.

  Question  Is it feasible to conduct a partial verification of the address using the country and z...

• How do I set up Loqate address cleansing for additional countries?

  Question I want to set up Loqate to cleanse addresses outside of the default country setting. How...

• How to recleanse data for a tenant?

  Related Documentation:Our Doc Links can change over time, so please search for the Documentation ...

• How to configure Address Cleanser Verification Status (AVC) and how does that configuration function?

  Problem How Location address cleanse AVC codes works and how to configure depending on the requir...

• RIH (Reltio Integration Hub) with Reltio connectore and role ARN

  Problem : When utilizing the Reltio connector within the RIH recipe with a role ARN for export, t...

• Something went wrong with AgentFlow

  Problem : When the use interact with AgentFlow they are getting error : “Something went wrong. Tr...

• RIH (Reltio Integration Hub) Log Streaming

  Problem : RIH log streaming has been enabled to transmit logs to the cloud-based logging service,...

• User access to the API Platform tool in RIH (Reltio Integration Hub)

  Problem : A user is unable to access the API Platform tool within Reltio Integration Hub (RIH) de...

• Activity Log update with service account - RIH (Reltio Integration Hub)

  Question : When RIH (Reltio Integration Hub) updates activities in entities, is it possible to re...

• Workato embedded connection - Internal Server Error

  Problem : Encountering an Internal Server Error when attempting to connect a newly created Workat...

• Execute SQL query via RIH (Reltio Integration Hub)

  Problem : The SQL query executes successfully in SQL Developer; however, it returns a '503 Servic...

• Switch Account key to Client Credential in the Reltio Data pipeline for Databricks

  Problem :When configuring the Reltio Data Pipeline for Databricks using client credentials, no fi...

• Why does reltio API return “Access Forbidden” instead of “User Not Found.” when the user is not created in reltio?

  Explanation:User enumeration is an attack where a malicious actor tries to determine valid userna...

• How to create a Connected App in Salesforce?

  Steps: The steps on how to create a Connected App in Salesforce, which will generate a Client ID ...

• Azure AD with Reltio

  Question  Is it possible to configure Azure AD with Reltio and manage the permissions?   Answer I...

• Email limit in RIH

  Problem  The RIH recipe failed with the below error while sending an email via workato.  You have...

• Read-only access to usage reporting

  Question  What permissions or roles provide read-only access to the Usage Reporting application? ...

• Recipe check queue in every 5 min.

  Question  What is the reason for the RIH recipe to check the queue for messages every five minute...

• S3 access error for data load

  Problem Users get an error : Failed to read file with name S3://..<path>.. from bucket <S3 bucken...

• Data Load Flow Diagram.

  Reltio Data load flow diagram 

• Authoring feature not working in UI

  Issue  The authoring feature in the user interface has been enabled for a specific role to restri...

• Filtering Hyphen and Backslash in RIH recipe

  Question How to filter special characters in content without removing the hyphen (-) and backslas...

• Relation Attributes Removed.

  Problem  The relation attributes are removed when deleting the relation crosswalk delete date.   ...

• Users permission change

  Question  Does Reltio change the users' permissions?   Answer Reltio will not be able to make any...

• Copy RIH recipe

  Question How to copy the RIH recipe from one environment to another environment ?   Answer  In th...

• Merge records details based on a match rule.

  Question  What are the options to get the merge records details based on a particular match rules...

• How to find users along with groups and roles

  Question For permission related issues we are required to check the user roles and groups. This ...

• Tenant not accessible.

  Problem The newly created user is not able to access the tenant. When the user accesses the tenan...

• Best practice for RIH data load recipe design.

  We have observed instances of slow performance during the RIH data load recipes, which can be att...

• Tenant user permissions

  Question :  Who can manage the Reltio tenant's user permission ?   Answer :    Reltio MDM and RDM...

• API Token and Tenant IP Whitelist restrictions

    Question: How are IP whitelist restrictions enforced on a tenant's APIs? I’m still able to obta...

• Reltio Roles for Reltio Snowflake connector

    This information is intended for users in the Reltio Snowflake Connector Early Access (EA) prog...

• Best Practices for Loading Data into Reltio

  QuestionAre there any Best Practices for Loading Data into Reltio?AnswerOption ABuilding Reliable...

• [VIDEO] How to solve an Azure Active Directory SSO Configuration issue with RelayState URL?

  Question How to solve an Azure Active Directory SSO Configuration issue with RelayState URL? To e...

• How to investigate Data Loader "Failed to parse content as JSON" error?

  ProblemWe have done an ingestion or data load using the data loader. We are facing an issue: "Fai...

• How to create a new user in reltio?

    Question:  How to create a new user in Reltio? Solution: Note: This self-service activity can b...

• Does Reltio support other data sources, like Internal Data Sources?

  Question Does Reltio support other data sources, like Internal Data Sources? Answer Yes, Reltio s...

• Reltio - IQVIA connector.

  Question : Does Reltio offer an IQVIA connector? Answer : Reltio does not offer a dedicated, out-...

• analayticsAttributes are not present in GBQ

  Problem : The analyticsAttributes data is missing from the Google BigQuery (GBQ) dataset. As a re...

• D&B connection failed in RIH (Reltio Integration Hub)

  Problem : An error was encountered when attempting to establish a D&B connection in RIH (Reltio I...

• Does the Salesforce Data filtering support an and/or functionality and can we use more then one attribute as filters?

  Question Does the Salesforce Data filtering support an and/or functionality and can we use more t...

• Relationship updates during entity attribute updates.

  Question : When an entity attribute, such as First Name, is updated, the relationship is also upd...

• What race conditions can lead to crosswalk duplication?

  Question:We loaded data and the upload body consisted of a mix of different entity and relation t...

• DLQ access

  Question  How to access DLQ messages ?   Answer In instances where an event cannot be successfull...

• Change Data Type

  Question How to change the Attribute Data Type ?    Answer It is not possible to modify the attri...

• Queue configuration failed in RIH

  Problem When configuring the queue in RIH getting error: Connection failed - 400 Bad Request   Ca...

• Conditions for ROCS Utility

  The utilities are made available to users at no cost, which means that there are no fees associat...

• Store JSON body

  Question  When utilizing the Reltio platform, a common question that arises is whether the JSON b...

• ETA of tasks

  Question  How to find the estimated time arrival (ETA) of tasks ?   Answer  Estimating the estima...

• Changes to matchFieldURIs on the L3 need data to be reloaded on the Tenant to update the existing data.

  Question How can I update entities where I have made changes in the matchFieldURIs definition of ...

• How to remove the crosswalks delete date ?

  Question A Crosswalk is end-dated, and there is a need to remove the crosswalk's delete dateIs th...

• How do I update multiple entity attributes at once (cumulative update)?

  QuestionHow can I perform cumulative entity updates via API?AnswerIn the Entities API there is an...

• How can I find out the history of a specific task in a tenant?

  Question The customer wants to know when a particular task was executed. His question is on how h...

• How to handle requests to enable more crosswalks per entity?

  QuestionHow to handle requests to enable more crosswalks per entity?The customer was unable to me...

• Bulk update with generator

  Question : When a user performs a bulk update through the UI, they can add values to attributes t...

• Time change during Data load.

  Problem : During the data load using the data loader, the same timestamp is provided as the input...

• Change in the update date

  Question : When loading the creation date and update date for two existing crosswalks within the ...

• API relationship limit

  Question : Are there any limitations on retrieving the relationships of an entity via the API? An...

• What are the different statuses of a Reltio task?

  QuestionWhat are the different statuses of a Reltio task?AnswerThe following are the various stat...

• AddressLineComparator class

  Question : How does the 'AddressLineComparator' function in match rules? Answer : The AddressLine...

• Custom name directory with lookup

  Question : Does the Reltio match engine support more than one designated lookup source with a cus...

• Determine winner entity

  Question  What decides the winning entity?   Answer During the process of merging two entities, i...

• How can we configure multiple match rules in the already existing proximity match entity?

  Question How can we configure multiple match rules in the already existing proximity match Entit...

• Will the entities retain the same Entity ID/Reltio ID after an Unmerge?

  Question Will the entities, which were merged automatically/manually, retain the same entity ID a...

• Match rule cleanser doesn't cleanse some characters, although they present in the dictionary. Why?

  QuestionWe found that the cleanser inside of the Match rule doesn't cleanse some characters, alth...

• [Video] How can a platform reset Not-a-Match and Manual-Match Flags

  Question Is there a way to automatically remove Not-a-Match or Manual-Match Flags when one of the...

• What is proximity fuzzy matching and how can I enable it?

  AnswerWhen the geographical location of two entities is within a certain distance (in miles), tho...

• The difference between default and $default in Survivorship Group

  Question : What is the difference between default and $default within the entity 'appliedSurvivor...

• Survivorship rule filter 'in'

  Question  How do we define the 'in' survivorship rule filtering?   Answer The 'in' survivorship r...

• Increase more than 200 OVs

  Question  What strategies can we implement to increase the number of OVs by more than 200?   Answ...

• Default Crosswalk Change.

  Question How to change the default crosswalk : Reltio from a tenant ?   Answer Relito can only ch...

• How to enable relationships/profile/graph/potential matches/interactions/sources/activity log tab in UI profile?

  Question How to enable relationships/profile/graph/potential matches/interactions/sources/activit...

• Support tickets are being closed automatically/ end users are unable to create Support tickets.

  Query: Zendesk Tickets created by the customers are getting closed automatically, with the below ...

• How do I get access to Reltio Learn?

  Question:How can I access Reltio Learn?    Answer: To get started, you need to create your accoun...

• No label Affiliation

  Problem : During the review of the entity creation DCR, the data steward rejects one of the affil...

• How to view Lookups values in Inbox DCR

  Question : How to view only the Lookups values in the Inbox DCR? Answer :  Currently, it is not ...

• Event API Enhancement for Data Change Requests (DCRs) Object Filter

  Overview:  Customer encountered while using the new feature released in the System Administration...

• Event API Enhancement for Data Change Requests (DCRs)

  Overview: Customer encountered while using the new feature released in the System Administration ...

• What roles are required to create/update/approve/view DCR?

  QuestionThe "workflow" in the user interface is visible but the "Team" and "ALL" tabs cannot be a...

• RDM Parent and Child URIs

  Question : How can we retrieve the RDM Parent and Child URIs together? Answer : The URIs can be r...

• Lookup error for country name.

  Problem : The RDM lookup is not resolving the country name when the same country is contributed b...

• Task to delete those unmapped value for which mapping exist in RDM

  Sample Issue:RDM values that are already mapped also exist in the unmapped section as below: Solu...

• Managing RDM Roles and Permissions

  RDM (Reference Data Management) roles are essential for defining and managing access permissions ...

• Client Credentials allow for Tenant base role restrictions

  Regarding the new service accounts to Client Credentials migration as part of the MFA enforcement...

• API to get the entity history.

  Question : How can one obtain the history of an entity? AnswerTo retrieve the history of a specif...

• Tenant Cleanup process.

  Question  What is the process of tenant cleanup ?   Answer The tenant cleanup is a self-service t...

• Reltio and GBQ record counts are different after tenant data clone.

  Issue : Reltio and GBQ record counts show different or not matching after a tenant data clone/ref...

• Queue filter verification

  Question : How we can verify that entity events are being processed by the queue filter? Answer :...

• Events not published to Google Pub/Sub topic.

  Problem : After configuring the external Google Pub/Sub topic in the tenant, events are not being...

• Duplicate events

  Problem : Duplicate events and messages are being generated during activities such as merging, un...

• METADATA_LOADING_FAILED_FOR_TENANT during the source data delete.

  Problem : When executing the Source Data delete task using the API, the following error was encou...

• Clone Activity.

  Question  How does Reltio execute the clone activity?   Answer    The clone activity refers to th...

• What are the Pre-requisites and Estimated Time of Completion for a Tenant Backup?

  Question What are the pre-requisites for a tenant backup? What is an estimated time of completion...

• During Clone Process can we clone only Data and Not Configuration?

  Question During Clone Process can we clone only Data and Not Configuration? Answer Yes, during th...

• Can I Clone/ Copy a large (>200k records) tenant to Dev tenant?

  Question Is it possible to clone or copy a Production tenant with data greater than 200K records ...

• How to check Elastic Search Consistency check?

  QuestionHow to check Elastic search Cassandra consistency checkUsageThis task compares entities b...

• Data Change Request (DCR) Inconsistency updates.

  Problem : When adding an additional nested attribute value through a Data Change Request (DCR), t...

• Connect Customer Lambda with Reltio tenant.

  Question : What is the procedure for integrating a customer Lambda function with the Reltio tenan...

• LCA hook filter.

  Question : How does the beforeReferenceAttributeAdded LCA hook function when used with the filter...

• Ensuring Valid Credentials for LCA Handlers

  ProblemWhen developing a custom Life Cycle Action (LCA) handler, the handler may fail to access n...

• DT (Data Tenant) Access

  Question :  The customer is unable to locate the Data Tenant (DT) to grant user access, similar t...